Location.com logo
Brand Certified

Best Buy

3.7
(2621 reviews)
Get DirectionsCallWebsite

Business Details

215 Fairway Rd. S, Kitchener, ON
N2C1X2, Canada
(866) 237-8289
https://stores.bestbuy.ca/en-ca/on/kitchener/215-fairway-rd-s

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
215 Fairway Rd. S, Kitchener, ON
N2C1X2, Canada

Hours

Reviews

3.7
2,621 reviews
5 stars
1,030
4 stars
705
3 stars
333
2 stars
142
1 star
411

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.

Product Availability

Customers frequently reported issues with product availability, including items being out of stock or miscommunication about stock levels.

Return and Refund Issues

Several customers expressed frustration with the return and refund process, citing delays and poor communication from staff.

Staff Knowledge

While some staff members were noted for their product knowledge and helpfulness, others were described as untrained or uninformed, leading to negative shopping experiences.

Store Experience

Overall, many customers found the store experience disappointing due to long wait times, lack of staff assistance, and inconsistent service quality.
  • RK
    Ryan Koehler
    2 days ago
    5.0
    Great service
  • UU
    u.s_naru
    Feb 18, 2026
    5.0
    Ayushi , Shivansh and the entire team is amazing…
  • FF
    Finch
    Jan 29, 2026
    5.0
    Shoutout to Lamar for making my keyboard purchase the highlight of my day. Most cashiers are on autopilot, but Lamar is out here playing 4D chess with customer service. He’s efficient, funny, and made the whole process smoother than a lubed-up spacebar. Best Buy, give this man a raise before NASA scouts him
  • ZD
    Zainab Al Dulaimi
    Jan 15, 2026
    5.0
    I am pleased with the great experience and service I have had at Best Buy and their appliances advisor KYLE, I was looking for a fridge for almost two months and everything in the market did not fit my space, Kyle helped me out to find the right fridge that fits all my needs/ space.From ordering to deliver at my doorstep the whole experience was more than great and saved me lots of time and efforts. If you need electronics or appliances this is the right place to go too. Thank you so much Kyle
  • SK
    Shikha Khanna
    Jan 10, 2026
    1.0
    I bought the product in store and before delivery got the order cancelled by calling Best Buy. And I got the email that I can go to the store anytime for the refund and everytime I been to store. I am not able to get the refund as they want to check with warehouse for the status of my order even though I got the call fron someone from Bestbuy the next day that I can go anytime for the refund. This is really frustrating and unpleasant experience for me as it’s about $1389 . Just right now I finished my call with Best Buy and the agent was not able to find the order. (Agent name ; Emily agent 7354774) . With this experience I am scared to buy from Best Buy any product. And now today again the worst experience as I got the order cancelled before delivery and so no item was received by Best Buy as I got it cancelled before the delivery but today again a surprise that I got a call that the delivery guy is on the way to pick up the item but such a worst experience by buying through Best Buy that there is no communication within the departments that the item is never delivered then how can I give the item for pick up
Read more reviews on Google

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Google
Apple
+100
Others