Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
1,564 reviews
5 stars
569
4 stars
473
3 stars
234
2 stars
73
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including long wait times, unhelpful staff, and rude interactions.
Product Availability
Frequent complaints about inaccurate stock information and items being out of stock despite being listed online.
Positive Staff Experiences
Some customers praised specific staff members for their helpfulness and professionalism, highlighting positive interactions.
Warranty Issues
Customers expressed frustration with the extended warranty program, citing lack of support and accountability.
Store Management
Several reviews mentioned poor management practices, including lack of communication and inadequate staff training.
- HAHemil Ahir2 days ago1.0Happened to be at this location not too long ago, and I asked an associate (John if Im not mistaken) about pricing and deals. The response wasn’t super polite and pleasant. Made us feel real uncomfortable. Felt like guy was carrying such attitude, not good for business. We had to walk out.
- JBJ BakerNov 15, 20251.0I went in to purchase an apple watch for my son but they were unable to allow us to try on the two sizes to see which one would fit him. The floor models don’t allow you to try them on and apparently no staff was able to unlock them temporarily for us to try. It really makes a customer feel like they don’t matter. I guess turning away a sale is ok.
- KGk gNov 11, 20251.0Looking for a laptop on their website found one not on sale and the next day when I was going to get it was up $ 200 more. Not impressed with playing with pricing daily when item wasn't even on sale. Will be looking elsewhere now.
- CDChris DoyleNov 5, 20251.0My father bought a laptop, was dead out of the box. They refuse to exchange it instead they’ve shipped it to the manufacturer for repair twice and it’s come back dead both times again manager refuses to exchange it even though it was dead out of the box.
- JGJiani GaoOct 29, 20255.0Great service! The Geek Squad agents who installed our TV were very professional and polite. They were careful throughout the entire process and took the time to make sure everything was done properly. Highly recommended.
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy on 745 Kanata Ave. offer?
Best Buy offers in-store pickup, curbside pickup, and delivery services for customer convenience.
What are the regular store hours for Best Buy in Kanata?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does Best Buy Kanata accept different payment methods?
Yes, they accept American Express, Android Pay, Apple Pay, cash, financing, Mastercard, and Visa.
Can I get help with tech issues and repairs at Best Buy Kanata?
Yes, the in-house Geek Squad Agents can help with repairs, device protection, and membership perks for home or business tech support.
Is there a Low Price Guarantee at Best Buy in Kanata?
Yes, Best Buy Canada offers a Low Price Guarantee along with a wide selection of the latest tech products.
Does Best Buy Kanata provide free shipping options?
Yes, customers can shop online and get free shipping on orders over $35.
Is Best Buy Kanata accessible for people with disabilities?
Yes, it has a wheelchair accessible entrance and parking, but no wheelchair accessible elevator.
What nearby places can I visit along with Best Buy Kanata?
You can visit Kanata Entertainment Centrum for shopping and dining, Landmark Cinemas Kanata for movies, or enjoy a meal at restaurants like Bâton Rouge or Pur and Simple, all close by.
Are there nearby dining options close to Best Buy Kanata for a meal before or after shopping?
Yes, nearby restaurants include Bâton Rouge (steakhouse), Pur and Simple (breakfast/brunch), Silverwood's Golf and Lounge (sports bar and dance club), and Sushi Kanata (sushi and bar).
What entertainment options are near Best Buy Kanata?
Nearby entertainment includes Landmark Cinemas Kanata and Empire Theatres Kanata which offer movie experiences including a drive-in theater.