Best Buy Express

4.4
155 reviews

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
874 10th St Suite 104, Hanover, ON
N4N 1S3, Canada

Hours

Reviews

4.4
155 reviews
5 stars
121
4 stars
12
3 stars
2
2 stars
3
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly CJ, Evan, and Sam, received high praise for their helpfulness, knowledge, and patience in assisting customers with phone upgrades and plans.

Product Knowledge

Many reviews highlighted the staff's expertise in providing detailed information and guidance on products and services.

Positive Experiences

Numerous customers reported excellent experiences, often mentioning staff going above and beyond to ensure satisfaction.

Mixed Feedback

While most reviews were positive, there were a few instances of negative experiences, particularly regarding product issues and customer service inconsistencies.
  • DS
    david sto
    1 day ago
    2.0
    After buying a washer and dryer and having a very bad experience with the delivery company, I decided to not do business with either Best Buy or the delivery company. Asked for a refund and told initially I would have to pay for the delivery that never happened. I called Best Buy 1-800 number. Spend over and hour on the phone with Doug and him getting the work done. But none of that work got sent to the store. 35 min drive there to find out they could not give me my refund today. They were on hold an 45 mins and I told the manager to get the refund pushed to my card so I wouldn’t have to make another special trip to get this refund. He called me a short time later and from that I understood my refund was coming….. nope! Didn’t happen. Drove back to the story, 35 mins one one…. To wait for it to get done. Took far too long. A company that sells electronics can’t issue a refund without the card? Thanks. Wastes 2 hours of my time and driving when it should never have been an issue. Over a month from buying to getting the refund. The staff were friendly. But over and hour on the phone, over two hours of driving. Pretty poor customer service. Best Buy really needs to sort themselves out.
  • LF
    Laura Ferguson
    2 days ago
    5.0
    Best Buy yiy have the best!!! The gentlemen at this establishment were absolutely amazing!!!! Cole (and Evan) helped me with a new phone, plan, accessories, applications and every bit of knowledge I require to work with everything. They couldn’t have been more helpful in the most professional of ways! Thanks and kudos to them! Laura Ferguson
  • DD
    Dovelyn
    Dec 24, 2025
    5.0
    Jaden helped me find the perfect air pods great service
  • JM
    Joanne McKeown
    Dec 20, 2025
    5.0
    Hanover customer representatives were fabulous. I expected a hassle and I was proven wrong. Cole and Jaden were amazing.
  • EK
    Elise King
    Dec 12, 2025
    5.0
    Evan was very helpful and made us feel comfortable to ask all kinds of questions. He provided very clear answers for us (and we are technologically challenged)lol. We opened a new phone plan which will save us a substantial amount of money and also provide more data. It was a pleasure dealing with Evan.

Frequently Asked Questions About Best Buy Express

What are the operating hours of Best Buy Express in Hanover?

Best Buy Express in Hanover is open Monday to Saturday from 10:00 AM to 6:00 PM, and on Sundays from 11:00 AM to 5:00 PM.

Where is Best Buy Express located in Hanover?

Best Buy Express is located at 874 10th St Suite 104 in County Fair Plaza, Hanover, ON, postal code N4N 1S3, Canada.