Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
1,391 reviews
5 stars
551
4 stars
385
3 stars
185
2 stars
76
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Customers expressed frustration over stock issues and the lack of assistance in finding products.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries and poor communication regarding order status.
Staff Knowledge
While some employees were noted for their expertise and helpfulness, others were described as undertrained or unhelpful.
Positive Experiences
Several customers reported excellent service from specific employees, highlighting their professionalism and willingness to assist.
- FFFranky Forfirst2 days ago5.0Bought 55inch TCL TV last day on sale not in stock January 8 the sales guy was incredible said would be delivered at earliest January 13 . It got here 30 hours later January 9th everything we hoped for and more Thank You Best Buy
- MMmaren mauJan 2, 20265.0I recently came to this best but location and Mikaela helped me at checkout. She was very knowledgeable and helpful. Thank you!
- GBGabriela BurdeneyDec 23, 20251.0This review is not specific to this location, but rather a general review of Best Buy's customer service and delivery. We made an online purchase through Best Buy on Black Friday. It was not until After the purchase was complete that we were told our merchandise can ONLY be delivered on Thursdays. So we had to take time off work and wait for the delivery. Delivery was December 4th It was an 85inch TV, we had to pay to have it installed by an outside company, which is fine. Once it was powered up, we noticed a defect on the screen. My husband immediately called and notified them. The customer service individual said they would get back to us. That took few days. Finally we made arrangements ( to our surprise) for pick up of defective and delivery of new TV for a Friday... December 19th, My husband took the day off work this time. The delivery truck showed up on Thursday!! Marked us as missed delivery. When my husband spoke with them they assured him they will return Friday as originally scheduled. We had the TV dismounted ( not an easy task ) and repacked that evening. NO ONE showed up on Friday and we were sent an email that next available delivery is on January 8th!! Countless hours on the phone with customer service and it got us no where. So, before you make an on line purchase through best buy, I would strongly advise to think twice. We will NEVER purchase another item through Best Buy. They have had our $ since mid November and we have no TV over Christmas and into New Year. We tried offering to come and drop off their defective product and pick up our TV, but was told this is NOT possible. As I told the customer service that was of NO HELP, I will write a negative review every day until the TV is delivered.
- EGEmma Lee & Jack G.Dec 18, 20255.0Jacob served me really well and was excellent in mobile, I came in with a problem and left the store really happy, BestBuy needs more people like him.
- ECEric CrapsiDec 9, 20255.0I want to give a huge shout out to Noah who works in the cellphone department for helping me understand and figure out a better plan with my cellphone carrier. He explained all my options in a concise and simple way for me to understand. I will definitely be using Best Buy in the future for all my cell phone needs. Thanks for all your help, Noah!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Guelph?
Best Buy offers a wide range of electronics including computers and accessories, mobile devices, TVs and home theatre, video games, and many other product categories.
What are the store hours for Best Buy in Guelph?
Best Buy is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Does Best Buy in Guelph offer delivery and pickup options?
Yes, Best Buy offers in-store pickup, curbside pickup, and delivery services.
Can I get technology repair or support services at Best Buy?
Yes, the in-house Geek Squad Agents can repair problems, protect valuable devices, and provide perks with monthly home or business memberships.
What payment methods does Best Buy in Guelph accept?
They accept American Express, Android Pay, Apple Pay, Cash, Financing options, Mastercard, and Visa.
Is Best Buy in Guelph wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking, but it does not have a wheelchair accessible elevator.
Where is Best Buy located in Guelph?
Best Buy is located at 151 Stone Rd. West, Guelph, ON, N1G5L4, Canada.
Are there any convenient food options near Best Buy in Guelph?
Yes, nearby you can find Subway, Java Bean Cafe, Saigon Pho Cafe, Bento Sushi, Montana's BBQ, and Careersnow restaurants and cafes where you can grab a meal before or after your visit.
What other stores are near Best Buy that might be useful for my shopping trip?
Nearby stores include Canadian Tire for automotive and hardware needs, Walmart Supercentre and Walmart Canada for a wide variety of retail and grocery options, and Mark's Work Wearhouse for clothing.
Are there any healthcare services close to Best Buy in Guelph?
Yes, nearby healthcare options include Wellington-Dufferin-Guelph Public Health clinics, Summerside Walk-In Clinic, Guelph Skin Clinic, Chancellors Way Pharmacy, and CareWell Health Group offering various medical and therapeutic services.