Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
1,378 reviews
5 stars
543
4 stars
385
3 stars
185
2 stars
75
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness and knowledge, while others were criticized for being rude or unhelpful.
Product Availability
Customers expressed frustration over limited stock and availability of certain items, particularly laptops and gaming products.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided excellent assistance, while others noted a lack of training and awareness among employees.
Returns and Warranty Issues
Numerous complaints about the returns process and warranty claims, with customers feeling unsupported and frustrated by the policies.
Positive Experiences
Despite the negative feedback, many customers reported positive experiences with specific employees who went above and beyond to assist.
- CPConnor Pink3 days ago1.0They will leave you a parking ticket if you are parked in their lot too long, whether your a customer or not they assume your a student. Then the staff cannot help you once it’s done.
- SWSyd West4 days ago1.0Poor experience. Reps are nowhere to be found. Warranty information is confusing and sends mixed messages on multiple products. Finally finding someone they are talking about cars parking in their lot and discussing tickets?? Lack of parking isnt why your store is slow. Miserable to be focused on ticketing folks.
- SHSteve Hunter5 days ago1.0Shame on you Best Buy Purchased an iPad from Best Buy website, unbeknownst to me it was a Market Place purchase that could not be returned to the store. Nowhere on the order did it say it was from a third party, my belief was that it was on the Best Buy website and as such was through Best Buy. I have done business in the past with Best Buy, but since this was Best Buy Market Place, Best Buy washes their hands of the problem. I did not want the product, but picked it up from the post office. Now since I didn’t want it I have to pay shipping???? I was being honest when I picked it up, instead of just leaving it at the Post Office to be returned, but if I had know this was some after market thing, I should have been less than honest and simply dropped it on the floor and returned it damaged, so the Best Buy aftermarket seller would have paid shipping. As stated I have done business with Best Buy before and had assumed the item could simply be returned to a store. The way this apparent policy is through Best Buy, the chances of doing business with Best Buy again is non existent, when I can’t simply return an unwanted item.
- KNKristen NorbratenNov 4, 20251.0A horrible experience when they tried to charge my uni student daughter $900 to fix her laptop… which ended up costing $200 elsewhere!!! The most frustrating part was trying to call to speak with someone. You CANNOT get through to a manager or anyone at the location as there is no direct line. When I finally spoke with someone at the call center and requested a call from management- that of course never happened! Do yourself a favour & support a local Computer fix-it shop!
- RBRick BrarOct 29, 20255.0Big shoutout for JOSH, young boy working in gaming section who helped me to purchase gaming headphones. Very humble and knowledgeable guy✨💫⭐️Best customer service
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Guelph?
Best Buy offers a wide range of electronics including computers and accessories, mobile devices, TVs and home theatre, video games, and many other product categories.
What are the store hours for Best Buy in Guelph?
Best Buy is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Does Best Buy in Guelph offer delivery and pickup options?
Yes, Best Buy offers in-store pickup, curbside pickup, and delivery services.
Can I get technology repair or support services at Best Buy?
Yes, the in-house Geek Squad Agents can repair problems, protect valuable devices, and provide perks with monthly home or business memberships.
What payment methods does Best Buy in Guelph accept?
They accept American Express, Android Pay, Apple Pay, Cash, Financing options, Mastercard, and Visa.
Is Best Buy in Guelph wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking, but it does not have a wheelchair accessible elevator.
Where is Best Buy located in Guelph?
Best Buy is located at 151 Stone Rd. West, Guelph, ON, N1G5L4, Canada.
Are there any convenient food options near Best Buy in Guelph?
Yes, nearby you can find Subway, Java Bean Cafe, Saigon Pho Cafe, Bento Sushi, Montana's BBQ, and Careersnow restaurants and cafes where you can grab a meal before or after your visit.
What other stores are near Best Buy that might be useful for my shopping trip?
Nearby stores include Canadian Tire for automotive and hardware needs, Walmart Supercentre and Walmart Canada for a wide variety of retail and grocery options, and Mark's Work Wearhouse for clothing.
Are there any healthcare services close to Best Buy in Guelph?
Yes, nearby healthcare options include Wellington-Dufferin-Guelph Public Health clinics, Summerside Walk-In Clinic, Guelph Skin Clinic, Chancellors Way Pharmacy, and CareWell Health Group offering various medical and therapeutic services.