Best Buy

Reviews

• JJ

  Jared

  Feb 1, 2026
  5.0
  Bestbuy, Stone Road Guelph, we required a laptop due to a failure, with a short timeline due to midterm and study requirements. Manager Erin assisted us past end of Sunday closure to ensure we were able to purchase the necessary computer. She went above and beyond
• FF

  Franky Forfirst

  Jan 11, 2026
  5.0
  Bought 55inch TCL TV last day on sale not in stock January 8 the sales guy was incredible said would be delivered at earliest January 13 . It got here 30 hours later January 9th everything we hoped for and more Thank You Best Buy
• MM

  maren mau

  Jan 2, 2026
  5.0
  I recently came to this best but location and Mikaela helped me at checkout. She was very knowledgeable and helpful. Thank you!
• IP

  irene piero

  Dec 26, 2025
  1.0
  Nice privacy policy you got going on.
• GB

  Gabriela Burdeney

  Dec 23, 2025
  1.0
  This review is not specific to this location, but rather a general review of Best Buy's customer service and delivery. We made an online purchase through Best Buy on Black Friday. It was not until After the purchase was complete that we were told our merchandise can ONLY be delivered on Thursdays. So we had to take time off work and wait for the delivery. Delivery was December 4th It was an 85inch TV, we had to pay to have it installed by an outside company, which is fine. Once it was powered up, we noticed a defect on the screen. My husband immediately called and notified them. The customer service individual said they would get back to us. That took few days. Finally we made arrangements ( to our surprise) for pick up of defective and delivery of new TV for a Friday... December 19th, My husband took the day off work this time. The delivery truck showed up on Thursday!! Marked us as missed delivery. When my husband spoke with them they assured him they will return Friday as originally scheduled. We had the TV dismounted ( not an easy task ) and repacked that evening. NO ONE showed up on Friday and we were sent an email that next available delivery is on January 8th!! Countless hours on the phone with customer service and it got us no where. So, before you make an on line purchase through best buy, I would strongly advise to think twice. We will NEVER purchase another item through Best Buy. They have had our $ since mid November and we have no TV over Christmas and into New Year. We tried offering to come and drop off their defective product and pick up our TV, but was told this is NOT possible. As I told the customer service that was of NO HELP, I will write a negative review every day until the TV is delivered.

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