Best Buy

Reviews

• SA

  Stephanie Albert

  Dec 23, 2025
  1.0
  Unacceptable and Unprofessional Service I am extremely disappointed with hearing about my best friend’s experience at Best Buy. She and her son was explicitly told by Best Buy that their order was lost, yet despite this, they only offered a 20% refund. This is completely unacceptable and unprofessional. If a retailer acknowledges that they lost a customer’s order, the responsibility to resolve that issue — including providing a full refund — should be obvious. Being forced to chase a refund for an order that Best Buy admits they cannot locate is beyond frustrating and reflects very poorly on their customer service standards. As a result of this experience, I will not be shopping at Best Buy moving forward. I would strongly caution others to think twice if they expect accountability when something goes wrong.
• LA

  LaBelle Arts

  Dec 22, 2025
  1.0
  Worst customer service I've ever experienced. Extremely slow workers. I went in to pick up something I had purchased online and it took a half hour for an employee to grab my item and give it to me.
• MB

  Michelle Burelle

  Dec 20, 2025
  1.0
  Unacceptable — Best Buy Lost My $5,000 Order My autistic son saved for this gaming computer and does not understand how this happened and as a mom how do I explain to him how they lost his order. Best Buy lost my $5,000 order and has provided no real answers or solutions. This is completely unacceptable for a company of this size. I’ve been left to chase updates, repeat my story, and wait with no resolution. Customers deserve transparency and accountability—especially when thousands of dollars are involved. This experience has been stressful, time‑ for a clear resolution. I hope the company improves communication and support for situations like this, as it has been a frustrating experience.
• TH

  Tom Heatley

  Dec 15, 2025
  1.0
  Best Buys Sunday special.. not acknowlegded whatsoever walking in.. was looking for something ( a basic wifi adapter for pc).. was told they only sold that particular item online.. but was so disinterested they couldn't bother to just sell me something they had in stock. Amazon it was.
• JT

  jeff tarbell

  Dec 8, 2025
  1.0
  i tried again to call local best buy but i get automated answer i been trying to call order things with this company for past few years but with no success ! and today once again no results with calling to speak to a live human . this is the worst automated service i have every encountered .in the past 5 yrs plus i have bought 8 pcs {grandchildren) and numerous controllers / accessory's etc over the yrs an guess what .i tried from best today again and no live person after answering all the automated questions just plain shitty customer sales service!

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