Best Buy Express

4.2
189 reviews

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
99 Balsam St Unit 6, Collingwood, ON
L9Y 3Y6, Canada

Hours

Reviews

4.2
189 reviews
5 stars
133
4 stars
20
3 stars
7
2 stars
7
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the staff for their exceptional customer service, highlighting employees like Ekta, Soren, and Steve for their professionalism and helpfulness.

Product Knowledge

Customers frequently noted the staff's extensive knowledge about products, which contributed to a smooth purchasing experience.

Positive Experiences

Many customers reported enjoyable and stress-free experiences when purchasing items, often mentioning the staff's patience and willingness to assist.

Store Environment

The store was described as friendly and welcoming, with staff making efforts to ensure customers felt comfortable and informed.

Mixed Feedback

While most reviews were positive, some customers expressed dissatisfaction with specific issues, such as pricing and product availability.
  • ES
    E S
    Jan 5, 2026
    1.0
    I came in 20 minutes before closing. She made me wait while she counted changed. Helped another person who came in after me. And then when I asked for help after waiting patiently she basically told me she was closing. Don’t bother going in for help. I’m also 8 months pregnant with a broken phone. Disappointed.
  • JP
    John Ernesto Paglingayen
    Dec 9, 2025
    5.0
    ⭐⭐⭐⭐⭐ 5 Stars for Steve! This is my second time getting an item from this Best Buy in Collingwood (formerly The Source), and I highly recommend this store. The team is very professional and knowledgeable about their products, and their customer service is excellent—most especially Steve. He’s been extremely helpful both times and truly makes the experience smooth and enjoyable.
  • RS
    Rakshit Sharma
    Dec 4, 2025
    5.0
    I had an excellent experience working with Sorel when buying my new phone. He was patient, knowledgeable, and genuinely focused on helping me find the right device. He walked me through all the options, The whole process was smooth, quick, and stress-free thanks to his professionalism and friendly attitude. I highly recommend Sorel to anyone looking for great service and deals!
  • DK
    Dhiraj Karki
    Nov 28, 2025
    5.0
    Best buy is best because of their employees specially Ekta who helped me get the best deal while buying a phone it was a wonderful experience she was constantly checking to give me the best deal available and helped us with her honest opinion without any rush and with her great attitude and professionalism. Thank you so much for everything.
  • SH
    Shelly Hill
    Nov 17, 2025
    5.0
    As a new iPhone user, I couldn’t have asked for a better experience! Ekta Mahi went above and beyond to make sure I felt comfortable and confident with my new device. She was patient, friendly, and explained everything in a way that was easy to understand. Her genuine care and professionalism turned what could have been overwhelming into an enjoyable experience. Thank you, Ekta—you truly made my day! Highly recommend this store and Ekta for exceptional customer service. Jim & Shelly Hill.

Frequently Asked Questions About Best Buy Express

What products and services does Best Buy Express in Collingwood offer?

Best Buy Express offers the latest technology products including electronics, cell phones, computers, and home theater systems, combined with services from Bell, Virgin Plus, and Lucky Mobile.

Where is Best Buy Express located in Collingwood?

It is located at 99 Balsam St Unit 6 inside the Blue Mountain Mall, Collingwood, ON L9Y 3Y6, Canada.