Best Buy

Reviews

• CW

  Cody Williams

  Feb 19, 2026
  1.0
  The worst customer service I’ve dealt with in years. They had me waste half my day going to get information needed, then when I came back for the 3rd time, told me they couldn’t help me anyway. They just repeated the security policy with no care about the run around wasted. Cell phone section has a lack of knowledge exact pieces of ID necessary to complete paper work, and geek squad manager had zero compassion. Stay away from this place is you are in a hurry.
• AS

  Avtar Singh

  Jan 29, 2026
  1.0
  I had a very disappointing and stressful experience at the Best Buy Cambridge store while returning a refrigerator. I had successfully initiated the return online, received confirmation, and was clearly instructed by Best Buy to bring the product to the store to complete the refund. When I arrived at the store, the employee assisting me (named Sandra) was extremely unhelpful and dismissive. She repeatedly made excuses, claiming that online appliance returns were not allowed, despite the fact that Best Buy’s own system approved the return and directed me to the store. She asked irrelevant and judgmental questions, including why I returned the item in Cambridge instead of Kitchener—even though the Cambridge store is closer to my home. She blamed shipment delays, claimed lack of system access, and suggested I should call customer service myself, instead of taking ownership of the issue. The interaction felt harassing, judgmental, and discriminatory. Customers should not be blamed or judged for Best Buy’s internal system problems. If there is a system issue, Best Buy should fix it internally rather than imposing the burden on customers who simply follow the instructions provided. After nearly an hour of unnecessary back-and-forth, she finally contacted the help desk, acknowledged there was a system issue, and completed the refund—proving that the return was valid from the beginning. This experience is not about the money. It is about customer rights, respect, and doing the right thing, rather than judging people or making them feel uncomfortable for following company policy. Best Buy seriously needs to improve staff training, accountability, and customer service standards. Attaching my refund initiated email from Best Buy as well.
• RM

  Rita Melki

  Jan 18, 2026
  1.0
  Everytime I step foot in a Best Buy I always have a bad experience. I walked in looking for one item which was an AirTag and I was in a bit of a rush, so I asked the first person I saw and asked where the AirTags were I said, could you please show me where the AirTags are he said just in the front, I said Could you please show me I’m a bit of a rush and he said the people in the front could help I walked to the front could not find anyone to help me and I left Within 10 minutes. No help at any of there locations will never step foot in a other Best Buy would rather just go to Walmart across the street
• DT

  David Tait

  Jan 14, 2026
  1.0
  Phone system does not work. Cuts in and out.
• NG

  Neel Gor

  Jan 5, 2026
  1.0
  I went to Best Buy Cambridge to buy an iPhone Air and ended up waiting in line for about 45 minutes without getting assisted. There was only one staff member helping customers, a girl with spectacles and a diamond-shaped face, and she was handling everything alone. The customer ahead of me took around 30–40 minutes, which made the wait extremely frustrating. This situation should not happen, especially when offers are being advertised. There were also no seats available, so people were forced to stand the entire time, which is very inconvenient, especially for elderly customers.

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