Business Details
About
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Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
1,102 reviews
5 stars
419
4 stars
313
3 stars
144
2 stars
49
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff provided excellent assistance while others were reported as rude or unhelpful.
Product Availability
Frequent issues with stock levels and product availability, leading to customer frustration.
Return and Exchange Policies
Customers expressed dissatisfaction with return and exchange processes, citing unclear policies and high fees.
Store Environment
Concerns about cleanliness and employee professionalism, with some customers noting poor hygiene among staff.
Delivery Issues
Significant complaints regarding delivery service, including incorrect deliveries and poor communication.
- NGNeel GorJan 5, 20261.0I went to Best Buy Cambridge to buy an iPhone Air and ended up waiting in line for about 45 minutes without getting assisted. There was only one staff member helping customers, a girl with spectacles and a diamond-shaped face, and she was handling everything alone. The customer ahead of me took around 30–40 minutes, which made the wait extremely frustrating. This situation should not happen, especially when offers are being advertised. There were also no seats available, so people were forced to stand the entire time, which is very inconvenient, especially for elderly customers.
- KMKimberlee MacPhailDec 26, 20251.0Bought a TV for my daughter for Christmas. Realized once she opened in it that it was the right Brand just not the one I ordered. You have to dial the 1-800# and aren't able to speak to anyone at the actual store. Was advised I can only return or exchange in a few days even though it was their error. Not happy!
- KDkp dhillonDec 22, 20251.0I bought a I phone lead and now it's not working properly and staff said that we can't exchange because it's not in good condition I have a warranty and guarantee. Again they are not exchanging the lead it's not fair with customer. Please ask to your staff and discuss about this. Thank you
- ANAllan NaylorDec 20, 20251.0took 25 minutes for someone to ask me if I needed help. were more worried about conversation with other workers.
- JJJanice JohnsonDec 6, 20255.0I purchased a new laptop from the Cambridge Best Buy on November 5, 2025, & wanted to recognize Sehbu for the outstanding customer service he provided. Within less than 2 minutes from my entrance to the store, Sehbu politely greeted me and inquired how he could help. Once I explained how I would primarily be utilizing the laptop (both taking - and teaching - online classes), Sehbu researched the best fit and price point for me, also explaining (without hard-selling) the advantages of Best Buy's warranties, Geek Squad services, etc. Thanks to Sehbu's informative, professional service, I saw no reason to shop elsewhere; I purchased a laptop that evening that perfectly corresponds to my needs.
Frequently Asked Questions About Best Buy
What are the main services offered by Best Buy in Cambridge?
Best Buy Cambridge specializes in electronics including computers, mobile devices, TVs, video games, and accessories. They also offer in-house Geek Squad tech support and repair services.
What are the store hours for Best Buy in Cambridge?
Best Buy Cambridge is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM, with some holiday hour variations.
Does Best Buy in Cambridge offer pickup and delivery options?
Yes, Best Buy Cambridge provides in-store pickup, curbside pickup, and delivery services.
What payment methods does Best Buy Cambridge accept?
They accept American Express, Android Pay, Apple Pay, Cash, Financing options, Mastercard, and Visa.
Is there wheelchair accessible parking and entrance at Best Buy Cambridge?
Yes, Best Buy Cambridge has wheelchair accessible parking and entrance, but does not have a wheelchair accessible elevator.
Can customers get technology repairs and support at Best Buy Cambridge?
Yes, the in-house Geek Squad Agents provide repair services and tech support for devices at this location.
Where is Best Buy located in Cambridge?
Best Buy is located at 28 Pinebush Rd., SmartCentres Cambridge, Cambridge, ON, N1R8K5, Canada.
What nearby stores can I visit along with Best Buy in Cambridge for clothing shopping?
Nearby you can find popular clothing stores such as GAP Outlet, Gap Factory, La Vie En Rose, Melanie Lyne, and Maurices, perfect for combining your electronics shopping with fashion.
Are there dining options near Best Buy Cambridge?
Yes, nearby restaurants include The Keg Steakhouse and Bar, Montana's BBQ, Chuck E. Cheese's, and McDonald's, offering a variety of dining choices before or after your visit.
What recreational places can families visit near Best Buy Cambridge?
Chuck E. Cheese's, located nearby, is a family-friendly amusement center and restaurant, ideal for entertaining children during your visit to the area.