Best Buy Express

Reviews

• KP

  Krupal Prajapati

  Mar 5, 2026
  5.0
  Went to the store just looking for some pricing on the in market plans but the salesman there named Robert was just excellent, he helped me step by step from explaining the plan to the new Bell account setup, he is the best they have! I would love to get even more plans from specifically that employee, the best yet!!
• AV

  Angela Verner

  Feb 27, 2026
  5.0
  Awesome experience and employee who helped us was great and helped us get what we came for
• HD

  Heather Davey

  Feb 15, 2026
  5.0
  Bought a new laptop. The manager Abhi and Rob were extremely helpful and very knowledgeable as well. I was very pleased with their service and would recommend their staff for help and guidance.
• KB

  Kay B

  Feb 8, 2026
  1.0
  I went to the Best Buy Express in the Quinte Mall to purchase a connector to connect my camera to my tv. I told the clerk what I needed and he gave me an item which he assured me was the correct connector. I purchased it for more than $50. I trusted his advice and so I didn’t end up trying it for about 7 weeks. It was the wrong connector. I returned to the store to exchange it for the correct item. The male employee told me they don’t sell the correct item and also since it was more than a month since I bought it he would not refund or exchange the item anyway. I explained that when I bought it the clerk assured me it was the correct part and so I felt they were responsible for this error. He got angry with me and kept saying his hands were tied and there was nothing he could do to help me. I was polite when explaining all of this to him. However he was clearly angry and quite rude to me. Based on this bad experience we will no longer shop at Best Buy Express in the Quinte Mall. I hope that others who read this review are now warned that this is a bad store with aggressive staff who do not put customers first.
• NS

  Nolan Showers

  Jan 7, 2026
  5.0
  I came into the store today looking for Mario Party. Mercy and Abhishek were extremely attentive and even helped me find a 2nd game that I wanted. Super Mario Wonder. Will shop here again 👍

Frequently Asked Questions About Best Buy Express