Best Buy

Reviews

• MP

  Michael Pulikunnel

  3 days ago
  5.0
  Really need to take a minute and express my appreciation to Kayliee who spent a lot of time helping me sort through multiple small and obscure issues with my phone. She was incredibly patient, persistent and warm in how she dealt with me and I just came away so impressed. A wonderful young woman with excellent interpersonal and social skills who is also extremely competent. Thank you!
• AS

  Allen Ballach Sr.

  6 days ago
  1.0
  The worst telephone customer services I have ever encountered. Just try to ask a question , like if you can drop off your old computer! Their answers are only fixed, the telephone message constantly breaks up so you have a total break down in communications. Impossible to speak to a real person. I will never buy a thing from a company that pays such little attention to customer service. Should change their name to Worst Buy!
• TM

  Tanya Malik

  Dec 30, 2025
  1.0
  had a very disappointing experience at this store. I saved money for an entire year to finally buy a laptop, so this purchase was very important to me. The associate assisting me, Sanara, asked me to make the payment. I paid through my debit card, and after that I wanted to complete the remaining amount through Fairstone. When I was unable to log in, I politely asked her for help. Instead of assisting, her responses were very rude and dismissive, almost sarcastic, and she clearly did not want to help. Eventually, she voided the transaction, but I did not receive my refund immediately. She told me to wait 10 minutes, but even after 30 minutes nothing happened. Instead of helping or checking properly, she said something like “I don’t know why they’re waiting, I don’t care, I’m going on break” and walked away. Leaving a customer like that—especially when their money is involved—is extremely unprofessional. This was not how I expected to be treated after saving for so long and coming in with genuine intent to buy. Very poor customer service and a stressful experience overall.
• DK

  Debbie Kelley

  Dec 24, 2025
  5.0
  My sister and I were in earlier today to purchase a new cell phone. We spoke with Mantej and she was so helpful and we really appreciate all her expertise. We will be back soon.
• KK

  Kasun Kalugampitiya

  Nov 27, 2025
  1.0
  What was supposed to be an exciting purchase quickly turned into one of the most frustrating and upsetting retail experiences I’ve ever had. I went to Best Buy Belleville during the VIP sale to purchase a Samsung QN70F TV. I was excited until everything went downhill. The very first TV I bought had dead pixels the moment I turned it on. Frustrating, but I understood that defects happen, so I went back for an exchange. Shockingly, the second TV also had dead pixels right out of the box. At this point I was frustrated, but still patient, because I knew these were clearly manufacturing faults. On my third visit, I already felt uncomfortable. The senior advisor (Austin/Justin) made it obvious he wasn’t happy to see me, even though none of these issues were my fault. We turned on the replacement TV in-store, saw no dead pixels on the blue setup screen, and I brought it home. But once I played actual content, the TV lagged heavily during fast motion something I recognized immediately as a deeper issue, especially with my professional background in electrical and electronics engineering. I looked at past reviews of the product and saw that other people have experienced the same issue. After spending over $1200 and dealing with three defective TVs, I returned again hoping for understanding and a proper exchange into a completely different model/brand. Instead, the treatment I received was the worst part of this entire experience. I felt dismissed, blamed, and spoken to with a complete lack of respect. The senior advisor (Justin/Austin), along with Megan Sullivan from Geek Squad, repeatedly insisted that I was exchanging TVs based on “personal preference,” which was absolutely not true. Every return was due to real, verifiable defects. Their tone and attitude made me feel like I was somehow doing something wrong by asking for a working product. What made it worse was when Justin/Austin told me I should just take my money back and return the TV altogether instead of actually dealing with the situation professionally. Hearing Megan say that this would be my “last TV no matter what” was incredibly upsetting and unprofessional. I finally got another TV from a different brand, but I left the store feeling stressed, embarrassed, and honestly hurt. I had made multiple trips because of manufacturing issues not because of my preferences yet I was treated like an inconvenience instead of a customer who had already lost so much time and energy. No customer deserves to be talked to the way I was. No one should feel harassed or belittled for simply wanting a functional product they paid good money for. I truly hope management looks into this, because this was the worst retail experience I’ve ever had. I won’t be returning to the Belleville location again.

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