Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.8
661 reviews
5 stars
302
4 stars
166
3 stars
73
2 stars
30
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.
Product Availability
Customers reported issues with product availability and stock discrepancies, leading to frustration during their shopping experience.
Delivery Issues
Many reviews highlighted problems with delivery and installation services, including delays and poor communication.
Pricing and Promotions
Some customers expressed dissatisfaction with pricing practices, including perceived overcharging and issues with price matching.
Staff Knowledge
While some staff members were noted for their knowledge and assistance, others were described as lacking expertise, leading to customer frustration.
- KJKalina Jones6 days ago5.0Friendly staff and great customer service. Raymond was very helpful and knowledgeable.
- MKMahsa KhalespourNov 15, 20255.0Greek squad Deni is one of the best and he just fixed my laptop in just few minutes l appreciate you so much 🙏🙏🙏
- RLR LaurenceNov 13, 20251.0The Best Buy price match scam....The part # of the product has to be the EXACT same right down to a dash number or letter in the part# or no price matching with competitor's pricing even though its the exact same product. What they dont tell you is most BEST BUY products have an exclusive part only for Best Buy. Dont waste your time.
- JLJ LOct 28, 20251.0Caitlyn is such a jerk. While other staffs have no issue assisting customer printing out labels for purolator drop off . She claims “we are not supposed to” “we are not Staples”. And turn me off. Yes l. I understand. You could have told me while help me out so that I know BBY can’t do that. I have been dropping off with no issue and I can’t ship my stuff on time
- DLDiego LedezmaOct 19, 20255.0In-store assistance: In some branches, customers experience excellent service and attention from staff. Price Matching: Best Buy often matches competitors' prices, which can be beneficial for shoppers. Online Shopping Experience: Some customers have had a smooth online shopping experience with easy returns. Negative Aspects Customer Service: A recurring issue in reviews is poor customer service, with unhelpful employees or a lack of follow-up on complaints. Delivery and Installation: Many customers complain of problems with the delivery of large items, such as appliances. Delays, incomplete installations, or errors are mentioned, causing inconvenience and frustration.
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy in Aurora offer?
Best Buy in Aurora offers in-store pickup, curbside pickup, and delivery services.
Where is Best Buy located in Aurora?
Best Buy is located at 52 First Commerce Dr., Unit 2, in the SmartCentres Aurora East shopping area, Aurora, ON L4G0H5, Canada.
What are the regular store hours for Best Buy Aurora?
Best Buy Aurora is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Best Buy Aurora have any special holiday hours?
Yes, Best Buy Aurora has adjusted holiday hours, often opening later at 11:00 AM or closing earlier at 6:00 PM or 7:00 PM, and is closed on December 25th.
What payment options are accepted at Best Buy Aurora?
Best Buy Aurora accepts American Express, Android Pay, Apple Pay, cash, financing, Mastercard, and Visa payments.
Does Best Buy Aurora offer a price guarantee or product reservation?
Yes, Best Buy offers a Low Price Guarantee and allows customers to reserve products online for in-store pickup.
Are there services available for tech repairs at Best Buy Aurora?
Yes, in-house Geek Squad Agents at Best Buy Aurora provide technology repairs, device protection, and membership perks for home or business.
Is Best Buy Aurora wheelchair accessible?
Best Buy Aurora has wheelchair accessible entrances and parking; however, it does not have a wheelchair accessible elevator.
What nearby places can I visit before or after shopping at Best Buy Aurora?
Nearby you can visit Dollarama for discount shopping, Golf Town for sporting goods, and Swiss Chalet for dining, all conveniently located near Best Buy Aurora.
Are there convenient banking options near Best Buy Aurora?
Yes, TD Canada Trust and TD Bank branches and ATMs are nearby, making it easy to handle your banking needs close to Best Buy Aurora.
Where can I fuel up or get a car wash near Best Buy Aurora?
Ultramar gas stations with convenience stores and laser wash 4 car wash services are located near Best Buy Aurora for your automotive needs.