Best Buy

Reviews

• WR

  Warren Rosa

  4 days ago
  5.0
  I love this location very friendly people
• PW

  Patrick Willis

  Feb 18, 2026
  1.0
  To Whom It May Concern, I am writing to formally express my disappointment regarding a recent purchase of an Apple Watch from Best Buy. Upon opening the package, we discovered that the watch itself was missing from the box. We immediately contacted and visited the Best Buy location where the purchase was made. Unfortunately, the response we received from your customer service team was unacceptable. We were left with the strong impression that our claim was not believed, and no meaningful assistance was provided. The only guidance offered was that Best Buy would need to resolve the issue with Apple, which is not a reasonable resolution for a product purchased directly from your store. This watch was intended as a combined Birthday, Anniversary, and Valentine’s Day gift for my wife. Being unable to receive either a replacement or an immediate refund was extremely disappointing and frustrating. When a customer purchases goods from Best Buy, they should receive those goods—or be promptly refunded so they have the option to repurchase elsewhere. We did not receive anything close to a 5-Star Experience. The attitude, treatment, and communication from the customer service team fell well below expectations and reflected poorly on Best Buy as a retailer. I am requesting that this matter be reviewed and resolved promptly, either through a replacement of the missing watch or a full refund. I would also appreciate acknowledgment of the poor customer service experience we encountered. I look forward to your response.
• DM

  Donna Mckinney

  Feb 12, 2026
  5.0
  Clarence V. Was so helpful to me at Best Buy on skelly drive in Tulsa. When selecting my T.V. Clarence looked up specifics on the best choice of features I was looking for. He offered lots of brands and sizes then narrowed down my options. Very helpful and smart about TVs.
• RR

  repomobilehomesales

  Feb 9, 2026
  5.0
  I haven’t always had the best experiences at this Best Buy in the past, so I came in with pretty low expectations. That completely changed thanks to Blake and Bear with the Geek Squad. They were incredibly professional, patient, and knowledgeable, and they genuinely took the time to resolve all of my issues instead of rushing me along. Their customer service was a total turnaround from what I’d experienced before, and it honestly restored my confidence in this store. I really hope to work with Blake and Bear again in the future. This was a wonderful experience and has completely changed my opinion of Best Buy Tulsa Midtown.
• DG

  D G

  Jan 20, 2026
  1.0
  I went into the Skelly Tulsa location around 8:15 PM because I needed a laptop. I found the computer I wanted in the open box section. A sales associate checked the specs, the tag, and the open box sticker. Everything matched, including the SKU, and the price clearly listed on the tag was $359. When the associate rang it up, the system showed $633. I said that since the laptop was clearly priced at $359, with matching tags and numbers, that price should be honored. He called over what I believe was the manager on duty. The manager scanned it as well, saw the same issue, then used his handheld scanner to deactivate the price tag and remove the $359 price instead of honoring it. He then told me he could not help me and refused to sell it at the marked price. This is completely unacceptable customer service. When an item is clearly priced, with matching tags and SKUs, that price should be honored. Removing the tag after the mistake is pointed out and refusing to help the customer is unprofessional. I turned around and left and will not be returning.

Frequently Asked Questions About Best Buy