Best Buy

Reviews

• JV

  Joey Vanek

  Apr 25, 2026
  1.0
  Geek Squad could use better training. I went in for a battery replacement on my iPhone and was told I needed to disable “Stolen Device Protection” and then wait an hour before they could even start the repair. I ended up leaving because I didn’t want to spend 2+ hours there. I went to the Apple Store instead, explained the situation, and they let me know that turning off Stolen Device Protection wasn’t necessary. They replaced the battery quickly with no issues.
• PS

  Patrick Schwab

  Apr 24, 2026
  1.0
  Painful customer service. I tried to call because I had a battery replacement appointment and wanted to verify they had batteries in stock before driving there. First you have to fight off the AI bot that wants to do everything but let you talk to a live person. Finally I got a live person and their customer service skills were awful. Gave me the runaround and could not give me a simple yes or no answer on if they had batteries in stock. At one point he told me they did but said “I don’t know if we would be able to make those work”. I asked for clarification on what that means and I got a 10 min ramble that said a whole lot of nothing. I ended the phone call saying I’ll just go somewhere else.
• EL

  Eric Liberton

  Apr 22, 2026
  1.0
  I normally live by the theory “if you don’t have anything nice to say…” but, this is more of a PSA. 😳🥴😠😝 Best Buy. We will never buy anything there again. Their protection plan is a joke. We strongly recommend buying from anywhere else and if you must shop there, don’t waste your money on the protection plan. You will not be protected. The protection plan cost also will never stop charging you. If you’re told the plan will cover all your purchases, this is not accurate - the plan has significant limitations. (Limitations that you likely weren’t informed of if you were like us.) I’d also mention that we’ve bought multiple laptops, an iPad, and more. Being in a small town the electronic options are slim so we thought we were making a wise decision and were protected with the plan. The good news? You can call and cancel their pointless plan and get a prorated amount back. (Otherwise, you’re paying that the rest of your life and again, your items won’t be covered.)
• EF

  Eugene Franklin

  Apr 21, 2026
  1.0
  Best Buy gives it customers the runvaround , its entire existence seems to be to separate people from thier money and not take care of the customer CUSTOMER SERVICE seems to be non existent, I will not do business any more with them, and if asked my opinion is no one a hould do business with them.
• NP

  Nick P

  Mar 10, 2026
  1.0
  Rarely do I leave reviews. Came into the store to buy 7 MacBook pros for my production team. Was doing a show in town and stood in the store for over 30 minutes without being helped. Left finally at 12:25 (for the manager or corporate in case they wanted to cross reference video footage) on the way out I went to request help and a “gentleman” brushed off the fact that I stood there that long. Multiple employees walked past or at least made eye contact. I walked around looking for available employees before approaching this employees. None available. After being brushed off I decided to leave and take my business elsewhere. Never had such poor customer service.

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