Cricket Wireless Authorized Retailer

Reviews

• SC

  Sable Crisp

  2 days ago
  1.0
  Would give a zero if I could. The worst store EVER!!!!
• BB

  Bait Bucket

  May 7, 2024
  5.0
  Tyger is awesome. Very patient and helpful. Give her a raise. The manager needs to get the AC fixed.
• LB

  Luke Benoit

  Jul 9, 2021
  1.0
  Went into this store to resolve a WiFi router issue that we had purchased from them a month ago. We had previously spent an hour on the phone with customer service. So we decided to go into the store and they said all of our data had been used for the month. Not very likely as we use an average of 25 gigs out of 100 per month. Also to prove my point I got onto the Cricket app and showed them my data usage. The app said I had used 25 gigs this month. Well below the 100 we paid for. The app also stated that I had 0 gigs left at the top??? but only used 25. I asked the associate at the counter to show me my usage. She said they have no way of seeing that. She said all they can see is the total amount used. I showed her my Cricket app and my gfs Cricket app and both say that there is 75 gigs left, but she said that is not admissable to prove the usage. So as far as I can tell it appears that if their software/network malfunctions there is no legal way to prove or resolve the issue with them without just paying them for more data that they can't track. I am very disappointed with the customer service I received from this location and the attitudes of the employees working. This was not an issue of money as we were overpaying so that we would not experience service interruption. I will be taking my device and payments somewhere else from now on. I've been a Cricket customer since 2007 with 3 lines and am completely disappointed that they can't track data usage in any way shape or form according to the customer service representatives. I would think this would be great for a lawyer to get involved with. Not sure, but I can't imagine not keeping records/data of usage would be legal. Any lawyers out there wanna take a stab? Anywho. I will be gladly taking my service elsewhere. Good luck and good riddance!
• BS

  Braylan Sayre

  Sep 29, 2020
  5.0
  Great customer service, extremely affordable and very knowledgeable! Great job!

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