Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2720 N. 14th St in Ponca City, OK 74601
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
166 reviews
5 stars
110
4 stars
25
3 stars
4
2 stars2
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Kelly, Logan, and Cassie providing exceptional service.
Staffing Issues
Several reviews highlighted problems with understaffing, leading to long wait times and delays in service, which frustrated customers.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences, including unhelpful staff and unresolved issues.
Store Environment
Customers noted the store's physical conditions, including a lack of seating and visibility issues, which contributed to dissatisfaction.
- DBDan BathurstDec 19, 20255.0Helpful, answered questions, helped sync new phone with vehicle
- BLBrent LynnOct 9, 20251.0Unknowledgable staff that doesn't want to help, just wants to argue and be as unhelpful as possible. I pay these people over two hundred bucks a month and they act like it's a chore to do their jobs. I need help with my phone and these people are unwilling or incapable.
- RBRay BeauchampAug 13, 20254.0Most of the time all good
- MNMz NytshadeJul 30, 20255.0Logan is amazing! He is patient and very knowledgeable ! 10 stars for Logan!
Frequently Asked Questions About Verizon
Where is the Verizon store in Ponca City located?
The Verizon store is located at 2720 N 14th St, Ponca City, OK 74601.
What are the operating hours for the Verizon Ponca City store?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
What types of products can I find at Russell Cellular in Ponca City?
You can find Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans.
Does the Verizon store in Ponca City offer in-store pickup?
Yes, the store offers in-store pickup services.
Which payment methods are accepted at the Ponca City Verizon store?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is the Verizon store in Ponca City wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I schedule services or manage my account using an app for Russell Cellular?
Yes, you can use the 'My Verizon' app available on the App Store to schedule services and manage your account.
What nearby places can I visit when I come to the Verizon store in Ponca City?
Nearby places include Starbucks for coffee, Sonic Drive-In for a quick meal, and Planet Fitness for a workout.
Are there other mobile phone stores near the Verizon store in Ponca City?
Yes, nearby mobile phone stores include another Verizon and the AT&T Store.
What shopping options are available near the Ponca City Verizon store?
Nearby shopping options include Payless ShoeSource, Dollar Tree, Shoe Dept. Encore, bealls, and rue21 for a variety of retail needs.