Geek Squad

Reviews

• CC

  Chris Campbell

  Jul 27, 2025
  5.0
  Great help
• MS

  Mel Shea

  Jul 14, 2025
  5.0
  I have zero insight into how well or how quickly they fix things because my MacBook wasn’t fixable, but my interactions with Geek Squad were great. Bianca was the girl that helped me out and she was SO sweet and sympathetic and helpful. As a photographer, my laptop is a vital aspect of my business and the CPU failing out of nowhere was unbelievably stressful. Bianca did a phenomenal job explaining the options available regarding choosing to replace the CPU or to buy a new device. Luckily they weren’t too busy and she even walked me over to the sales floor and pointed out features and pros/cons of the different options that she thought would be helpful to know about for what I needed in a new computer. She answered a couple questions before handing me off to a sales associate about color display accuracy and processors, and overall really eased my mind about everything. She even remembered my name and situation when I came back to the store the next day to purchase my new device. I’ll definitely be looking for her if I ever need help again in the future!
• HK

  Herschel Kirkley

  Jul 1, 2025
  2.0
  Took my laptop in to have the microphone repaired, a short time later I received a call that the Geeks had lost my data off my laptop when they was updating my windows 10. I ask what they could do and received an answer of nothing but they were sorry A couple of days later I received a call from the Geeks that while they were finishing the upgrade or Windows that my hard drive was corrupted. When I asked what could be done now I was told that they would have to replace my hard drive at a cost of $74.99 plus tax but the install would be at no cost. After a discussion I told them to replace the hard drive. Later I received a call from the Geeks and was told that they couldn't replace my hard drive because they didn't have one for my laptop because it was not made in the U.S. So I took a laptop to the Geek Squad with a mic problem and ended up with a door stop. Now when I try and call to talk to a Supervisor no one will return my calls. If this is the kind of service you get with their repair program I don't think I need them.
• EW

  Elizabeth Wichmann

  Jun 4, 2024
  5.0
  Will was so helpful! Thanks!
• JH

  Justin Howell

  Jan 7, 2021
  1.0
  I wish negative star was an option. Tried telling me laptop hard drive was completely bad after taking in for repair & needs sent off because non operable & all data lost, AND for additional $500 they could get data recovery. I decline & got it from them. I googled how to get laptop out of mode they had it stuck in. 5min later had it back to home screen & working with data still saved. I am not a computer guru at all either. They couldn't fix the slow performance issue I took it in for, so act like shysters & try to get me to spend more money with them. Beware, they're shade tree mechanics who will upsell what they can.

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