Best Buy

Reviews

• DO

  Destiny Orf

  Dec 27, 2025
  5.0
  I had a mix up on my online order and had accidentally gotten the wrong item but went to customer service and was greeted by a nice young lady who easily switched it out for what I wanted! I am thankful it was able to be a stress free transaction!
• RR

  Ray

  Dec 23, 2025
  5.0
  Awesome store. I ordered an open box MacBook online and it didn’t come with a charger. I called the online customer service and they didn’t do much about it but I went into the store, told them about the situation, and they gave me one with no hassle. I was actually surprised. So I’m very happy.
• EE

  Elizabeth Elbe1

  Dec 22, 2025
  1.0
  Trying to call Best Buy is awful. You have to talk to an AI generated person who will not let you talk to a real person and then we’ll continue to hang up on you. Then once you speak to a person, they don’t speak English and you can’t understand them the phone goes silent and you sit like that for five minutes. Please get a better system.
• NF

  Nathan Faught

  Dec 18, 2025
  5.0
  Great experience with very patient and helpful staff. We bought what turned out to be a very low-quality TV and returned it. Then purchased an open-box TV (better quality for the same price) and had some challenges making sure we had the right power cord and feet. Murad and Ethan both went out of their way to provide excellent customer service and were very patient with us through the entire process.
• TB

  Tyler Bingamon

  Dec 16, 2025
  1.0
  Asked about what wiring I would need for subs because I dont know a whole lot about how to set everything up and the installer told me I would need to get 475$ kit to hook anything up to it so i get the kit amp subwoofers, I ask if I have all the right stuff for my set up and the installer says yes and he can set up an appointment for me. Appointment day comes he installs my amp and then only after I pay does he tell me “ your subs dont fit in that box, you need a bigger box or shallow mount subs” which I thought was something he could have told me when I asked if I had all the right stuff, but I brushed it off no big deal. I then saw that they did not do anything with the 475$ kit I had ordered from the installers suggestion. So I had asked about it the week after and was told I did not need that kit. After I get the correct size woofers and have him install them he tells me my box is cracked. I ask where and he snaps back with “ Its a box” “ you can hear it when you turn the bass up” while giving me a stare like im dumb then tells me I would have to send it to wherever i got it from and get a new one. Then i get home and see a chipped corner on my box that wasnt there before. Sounds good to me so far but if my box is “cracked” somewhere its not from where I got it because it was perfectly fine when I received it. Dont go here for sub installation, the installer will talk to you like you are a moron and is not super helpful with information. You have to really pry and pry to get a straight answer about any questions you ask. Glad I got my subs installed but it could have been a lot easier and quicker with simple answers and not being lied to.

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