Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, rudeness, and lack of assistance.
Product Availability
Customers noted issues with product availability and stock levels, often finding items out of stock or experiencing delays in delivery.
Geek Squad Experience
The Geek Squad service received criticism for poor communication and unhelpful responses, with several customers expressing dissatisfaction with their protection plans.
Store Environment
The store was generally described as clean and organized, but some customers felt overwhelmed by the number of employees who were unhelpful.
Online Ordering Issues
Customers experienced problems with online orders, including incorrect items being provided and long wait times for pickup.
LL
lyn
6 days ago
5.0
The staff is very attentive. We needed a new dishwasher and we were able to pick it up that same evening.
AM
anna m
Nov 14, 2025
1.0
Thought I would be able to wait in line for a product. Wasn’t able to get it because lawn chairs count as a spot in line..? Apparently at this Best Buy, chairs count as people. Folks leave a single folding chair and somehow that “reserves” a place in line, even when they’re nowhere to be found. Meanwhile, actual customers stand and wait. Next time they release a product I want i’ll make sure to leave a chair outside their doors a week in advance :)
BJ
Brandon Johnson
Nov 10, 2025
5.0
I love their prices, and Best Buy does amazing Black Friday deals. Some items, like sports cards and trading cards, are held behind the checkout counter because the products in question have a high likelihood of being stolen. Employees are quick to assist and communication to the manager is seamless. I got the go-ahead to camp out overnight a couple times for a limited edition Playstation and Pokémon, but you must wait until after closing time. I highly recommend you shop at Best Buy.
JL
Jacqueline Lewis
Nov 3, 2025
5.0
I went into Best Buy to do a Meta Ray-ban display demo since that is the only way to even purchase the glasses. When I arrived luckily the demo station is situated right as you come through the doors. I was greeted buy 2 guys who introduced themselves as Spencer and Matt. To start they gave me some background on the Meta Ray-ban collab and how it works. Through that conversation they learned I was a owner of the previous model Meta glasses so I was familiar. Awesome so we get into the logistics of what's different from the previous glasses and this ultra interesting display feature. They went ahead and asked my permission to fit me with a wrist band similar to the older slim fit bits and accessed what size frame I needed. After going over some of the hand gestures I would need to know they proceeded to operate the phone device so that the display options were visible. This was very weird but fun at the same time. It put me in mind of some of the things we've seen in movies like Total Recall or the Matrix, now it's accessible to us. We went over aomw of the key benefits like the new camera zoom when recording thats available. But being able to do things on my phone and still be able to do mommy things with my daughter is the biggest reward to me. I loved the fact I can capture those moments I might miss trying to turn the camera on or Bing able to text respond with out having to stop playing to type, HUGE PLUS! They ended the demo with a Q&A to see if I was comfortable with the product and if I would like to purchase how I would go about the process. I ultimately came back two weeks later and made the purchase and I can't wait to get these bad boys and put them to use. Thanks to Matt and Spencer for easing any concerns I had about making this purchase.
J2
jettmiester 2
Oct 30, 2025
1.0
Used best buy trade in offer with laptop computers. Very crooked won't stand behind their offer. Buyer beware. This is the end of a long purchase history with Best Buy.