Best Buy

Reviews

• PM

  Patrick Maga

  Feb 18, 2026
  3.0
  Overpriced merchandise
• GC

  Gregory Cousins

  Feb 11, 2026
  1.0
  Absolutely the worst customer service experience I've ever had to deal with. They are extremely unreasonable about being flexible with delivering appliances. I had a set date for the early morning early afternoon delivery the salesman did not put on there that I wanted old appliances taken away so when they are on their way to deliver the day of for delivery they said it wasn't on there and I told them it was supposed to be. So he said that he had to call his boss about that situation then I get a phone call saying that the appliances will have to be rescheduled for another day and that they already took my appliances off the truck and back into the store which I had just been told this only 5 minutes prior from the delivery guy I was not given the option to move the appliances myself and still have them delivered which I could have done. It seems very clear they are not concerned about customer service or taking care of the customer and working with them for that I give them zero stars and I would never be a customer with them again or recommend them either.
• PD

  paul denwalt

  Feb 10, 2026
  5.0
  Employees were very helpful.
• HH

  hai hoang

  Feb 7, 2026
  1.0
  Whirlpool - 5.3 Cu. Ft. Freestanding Electric Range with Cooktop Flexibility - Stainless Steel, is not very good. I just bought one for 2 month and 4 days. It already have a cracked at the cooking area. We try calling BestBuy customer service, but was not helpful. The water takes a very long time to boil.
• LA

  Lacy Akerman

  Jan 10, 2026
  1.0
  CAR SPEAKER INSTALLATION - Do NOT use!!! I purchased back speakers for my son’s truck on 11/22/25 for his Christmas present. It was scheduled to install on Dec 27, 2025. On the way up to Best Buy, they asked if it was front or back speakers through text. My son arrived for his appointment and was informed that the two guys who scheduled the appointment didn’t schedule it for four hours and they wouldn’t be able to install it that day and booked it for two weeks on 1/11/26. I called corporate to complain being we live one hour away, corporate is in India and wasn’t able to assist. The man working at Best Buy said that there was not a code in the system when you schedule back speakers to take up four hours. Fast forward to today, 1/11/26, our appointment was at 1:30. We drop the truck off and receive a call on our way home that they weren’t able to install it due to the plastic being brittle. It’s a 91’ Chevy and I understand that but mind you, the same man had installed the front speakers on this less than a month earlier. So 49 days later and we still do not have the speakers installed. The man argued with us for 15 minutes and blamed corporate about the piece being brittle and not being able to touch it when it was suggested they look at the vehicle when the appointment is being made to ensure this isn’t an issue.

Frequently Asked Questions About Best Buy