Verizon

3.8
497 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Lawton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2112 Nw Cache Rd, Lawton, OK
73507, United States

Hours

Reviews

3.8
375 reviews
5 stars
192
4 stars
65
3 stars
31
2 stars
16
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some employees praised for their friendliness and helpfulness, while others are described as rude and dismissive.

Store Experience

Many customers reported long wait times and a lack of acknowledgment from staff, leading to frustration and dissatisfaction.

Billing Issues

Several reviews highlighted problems with billing practices, including unexpected charges and confusion over service agreements.

Product Availability

Customers expressed disappointment with limited phone selections in-store and issues with trade-in promotions.

Staff Knowledge

While some employees were noted for their professionalism and knowledge, others were criticized for providing conflicting information and a lack of assistance.
  • SS
    Skinner Detailing Solutions
    3 days ago
    5.0
    Today my wife and I walked in and within an hour walked out with two brand new iPhones and our bill remained virtually the same! The staff was very cordial and even though it was busy, it didn't feel like we waited an eternity. In a day and age where going to get a new cell phone feels similar to buying a new car, this store in particular has it figured out and makes the process much less stuffy and daunting.
  • BL
    Beverly Lohrey
    6 days ago
    5.0
    I had such good service at Verizon Wireless in Lawton. Jack is the best. I had my phone so messed up trying to get it set up and Jack was very patient and kind and just took care of it. I so appreciated it.
  • JA
    Jesse Andrews
    Oct 22, 2025
    5.0
    I had a great experience at this Verizon store thanks to Jane. She quickly assisted my concerns about my phone issue and had it fixed in no time. Super friendly, patient, generous (w/her coworkers pizza) and knowledgeable. Five stars: Thank you, Jane!
  • PW
    Pamela Ward
    Oct 14, 2025
    5.0
    Had great internet service it was fast, reliable. For a great price.
  • PB
    Phoenix Bailey
    Oct 2, 2025
    1.0
    I have had so many issues with Verizon with not only billing, but my service as well. The store representatives are not helpful in the slightest they point you to the mobile app or calling the customer service number, but the chat reps and the customer service agents that you speak with are completely incompetent. I just want to know what the reason for having the techs in the store is if they're just gonna direct you to useless customer service and not help you with a single thing.

Frequently Asked Questions About Verizon

What brands of smartphones can I find at the Verizon store in Lawton?

You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL at the Verizon store in Lawton.

What are the Verizon Lawton store hours?

The Verizon store in Lawton is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.