Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1226 E. Hillside Dr. in Broken Arrow, OK 74012
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
486 reviews
5 stars
347
4 stars
43
3 stars
13
2 stars
14
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Rachel, Ky, and Becky.
Efficiency
Several reviews highlighted the quick and smooth process of upgrading phones and switching carriers, with customers appreciating the minimal wait times.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, particularly with management and long wait times.
Communication Issues
There were complaints about unclear communication regarding fees and promotions, leading to customer frustration over unexpected charges.
Store Environment
The store was described as clean and welcoming, but some customers noted issues with staff engagement and responsiveness.
- MMMohamad MarchoudNov 14, 20255.0Very good service
- CHChris HewittNov 5, 20255.0She answered all of my questions and took care of everything right away. She's an asset to the company.
- RPRobert PryorOct 9, 20255.0Good people and easy to work with. Answered all my questions and I was in and out in about 30 minutes. There was no issue with changing my phone #. Well done!!
- JIJessica IndermillOct 8, 20255.0Rachel was amazing at assisting us with adding my husband to my plan and getting him set up with a new phone. She was knowledgeable and exceptional to work with. My husband was ecstatic about the new phone and loves the camera.
- AMAlexandra MarrufoOct 8, 20255.0The process to making the switch to verizon and choosing the iPhone 17 couldn’t have gone smoother. The representative who helped me, made sure I knew all of the information, and the entire process went super quick.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Broken Arrow, OK?
The Verizon store in Broken Arrow is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store in Broken Arrow located?
The store is located at 1226 E Hillside Dr, Broken Arrow, OK 74012, USA.
Can I pick up my order in store at the Verizon Broken Arrow location?
Yes, in-store pickup is available at this Verizon location.
Does the Verizon store accept multiple payment options?
Yes, they accept American Express, Cash, Discover, Mastercard, and Visa.
What brands of mobile phones and devices are available at this Verizon store?
The store offers brands such as Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does the Verizon store in Broken Arrow offer wireless and home internet services?
Yes, they provide wireless service, mobile service, home phone service, and home internet.
Is the Verizon store accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance.
Are there any nearby food options around the Verizon store in Broken Arrow?
Yes, you can visit nearby places such as Shawarma Shack for Middle Eastern cuisine, Panda Express for Chinese fast food, and Outback Steakhouse for steak meals.
Where can I find other mobile phone stores near the Verizon store?
Nearby mobile phone stores include T-Mobile for Business, AT&T, and Cell Phone Hospital, providing additional choices for phones and accessories.
What other shopping opportunities exist near the Verizon store?
You can explore shopping at nearby locations like Target department store and Broken Arrow Runner shopping center for various retail needs.