Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1226 E. Hillside Dr. in Broken Arrow, OK 74012
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
496 reviews
5 stars
355
4 stars
43
3 stars
14
2 stars
14
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Rachel, Ky, and Becky for their exceptional service.
Wait Times
Several reviews highlighted long wait times in the store, with some customers expressing frustration over delays in receiving assistance.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about unhelpful staff and poor management, leading to dissatisfaction with service.
Store Environment
The store atmosphere received mixed feedback, with some customers appreciating the cleanliness and friendliness, while others reported feeling ignored or uncomfortable.
Billing Issues
Multiple reviews mentioned problems with billing and unexpected fees, leading to frustration among customers regarding transparency and communication.
- THTiffany Hutch2 days ago5.0Caz helped me with upgrading my device. He was very friendly and informative. Great customer service and team player.
- CNClarence NewtonDec 24, 20255.0Joyce is an excellent customer service. He listened to my concerns. Everything is great. Give this gentleman five stars ASAP Clarence Newton.
- ATAlexis ThompsonDec 15, 20255.0Cas is awesome! Perfect customer service and super knowledgeable and helpful
- DHdavid hickmanDec 11, 20255.0I am so glad we went to Russell cellular, the employees there went out of their way to help us and took their time. We had problems with both phones that we were trading in, and we took a lot of time, but they never got and helped us to the end. Thank you.
- SBShannon BinfordDec 4, 20251.0Walked in today with a friend of mine to purchase a new phone. There were two Verizon employees helping customers when we walked in. We were never greeted never talked to never acknowledged we walked around the store for about 5 to 7 Minutes visibly in front of the people and walked out and will never come back again
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Broken Arrow, OK?
The Verizon store in Broken Arrow is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store in Broken Arrow located?
The store is located at 1226 E Hillside Dr, Broken Arrow, OK 74012, USA.
Can I pick up my order in store at the Verizon Broken Arrow location?
Yes, in-store pickup is available at this Verizon location.
Does the Verizon store accept multiple payment options?
Yes, they accept American Express, Cash, Discover, Mastercard, and Visa.
What brands of mobile phones and devices are available at this Verizon store?
The store offers brands such as Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does the Verizon store in Broken Arrow offer wireless and home internet services?
Yes, they provide wireless service, mobile service, home phone service, and home internet.
Is the Verizon store accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance.
Are there any nearby food options around the Verizon store in Broken Arrow?
Yes, you can visit nearby places such as Shawarma Shack for Middle Eastern cuisine, Panda Express for Chinese fast food, and Outback Steakhouse for steak meals.
Where can I find other mobile phone stores near the Verizon store?
Nearby mobile phone stores include T-Mobile for Business, AT&T, and Cell Phone Hospital, providing additional choices for phones and accessories.
What other shopping opportunities exist near the Verizon store?
You can explore shopping at nearby locations like Target department store and Broken Arrow Runner shopping center for various retail needs.