Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Youngstown for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
528 reviews
5 stars
287
4 stars
75
3 stars
45
2 stars
26
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Gia and Neil received high praise for their helpfulness, others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that staff members were knowledgeable and able to resolve issues quickly, but there were also complaints about misinformation and lack of assistance.
Wait Times
Many reviews mentioned long wait times to receive service, with some customers expressing frustration over being ignored or having to wait excessively.
Sales Practices
There are complaints about aggressive sales tactics and misleading information regarding plans and promotions, leading to dissatisfaction among long-term customers.
Store Environment
The store environment received mixed reviews; while some found it pleasant and well-organized, others reported feeling ignored or treated poorly by staff.
- CBClassy Brown5 days ago3.0This Verizon store is newer and it reflects that in its decor and design. The seats are terribly uncomfortable. Staff was friendly. They attempted to be helpful. I am unsure if the policies and procedures of Verizon are suspect OR if this store has it's own way of doing things. We left with information, no simple way of getting into our account, no working phone and the possibility of a significant increase in the bill, even though we expressed medical hardships. We ended up at Walmart. They got into our account, prior to purchasing a new phone. Purchased a new phone for $30-40. AND decreased our bill significantly; from $118 to $65. So... that was my Verizon experience.
- EBEd ByersOct 23, 20255.0Kudos to Neil at the Boardman store. He quickly and successfully diagnosed malware on an app that was messing up the Galaxy I bought there. Thanks for the great customer service, Neil!
- SHSara HensonOct 6, 20255.0I went to three different Verizon stores trying to get help with an issue, and each time I was either told it couldn’t be resolved or dismissed because it was too complicated. It was incredibly frustrating, not just because of the problem itself, but because I had to explain it from the beginning every single time, only to be told no one could help. Then I went to this Verizon store, and Gia helped me out. She listened patiently, took the time to hear me out, and without making me explain it all again, she just quietly fixed the problem. Honestly, I almost cried from relief. After so many dead ends, Gia made the whole experience feel simple and stress-free. She was calm, kind, efficient, everything you hope for in customer service, especially when you’re already frustrated. I hope her managers see this because she absolutely deserves recognition for how she handles customers. Thank you, Gia! You made a huge difference.
- LBLEESA BOKOSKYSep 17, 20255.0Customer service was very good
- PIPlanetree Inc.Aug 25, 20251.0This review is for Verizon the company. I visited this store to lower my plan rate. Have been a customer over 20 years. This store could not find a way to do any better and actually proposed a higher plan cost. I left verizon for AT&T. Loyalty accounts for zero with verizon. I had 5 phones for well over 10 years at one point. I was treated worse than a new customer
Frequently Asked Questions About Verizon
What are the Verizon store hours in Youngstown?
The Verizon store in Youngstown is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Youngstown?
It is located at 650 Boardman Poland Rd, Youngstown, OH 44512.
What products are available at the Verizon Youngstown store?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
What services does the Verizon store provide?
Services include mobile plans, wireless internet plans, and voice plans tailored for business and personal use.
How can I pick up my Verizon order from the Youngstown store?
You can buy online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
How can I schedule an appointment at the Verizon store?
You can schedule your in-store appointment online via the My Verizon app or the Verizon website for added convenience.
Which payment methods are accepted at Verizon Youngstown?
They accept payments by check, debit card, and mobile NFC payments; cash-only payments are not required.
Is free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available at the Verizon Youngstown location for customer convenience.
What nearby places can I visit before or after my trip to Verizon in Youngstown?
Nearby options include dining at Steak 'n Shake, CoreLife Eatery, or Chipotle Mexican Grill for a meal, and shopping at DICK'S Sporting Goods or Pier 1 Imports.
How can I find Verizon Youngstown using public transport near First National Bank?
First National Bank is close to the Verizon store on Boardman Poland Rd, making it a helpful landmark for locating the store via nearby transit routes.