Apple Eton

Reviews

• BY

  Başak Yavuz

  1 day ago
  5.0
  Excellent service. My apple pencil tip was fixed within first 25 minutes I have arrived. Friendly staff and short wait for walk ins. Thank you for the support service.
• CO

  Calvin Oliver

  Mar 3, 2026
  5.0
  Fantastic store... The staff is amazing
• SC

  sam comandatore

  Mar 1, 2026
  1.0
  absolutely horrible communication, execution and no oversight by corporate to help. I had phone support call them with me on the line and even they said the employees spoke to them in a way that was unacceptable. The lost my phone during a repair and have had nothing but excuses as to why a replacement isn't here 2 weeks later. Will be taking my money and time elsewhere.
• IH

  Izabella Hofmann

  Feb 9, 2026
  5.0
  shout out to Joshua!! helped fix my phone and set me up with apple care! answered all my questions honestly!! Definitely worth a 45 minute drive!!!
• CM

  Crystal McGhee

  Feb 9, 2026
  5.0
  On Sunday, February 8 (Super Bowl Sunday), I visited the Apple Eton store in Woodmere, Ohio around 3:30 PM in urgent need of assistance. My iPhone 12 (don’t judge me—yes, it was beyond time for a new phone) had completely failed and was beyond repair, and I needed immediate help purchasing a new iPhone and setting it up with two eSIMs for both business and personal use. With my phone at 3% battery, downtime was not an option. I was assisted by Peter, and I can honestly say he was a lifesaver. He was professional, patient, knowledgeable, kind, hardworking, personable, and friendly—an all-around exceptional representative. Not only did he ensure I received exactly what I needed without any issues, but he also took the time to thoroughly explain and demonstrate how to operate my new phone. He also shared information about Apple’s in-store classes, including tips for using the iPhone and how to take advantage of artificial intelligence features on my new iPhone 17. Peter went above and beyond by staying past closing to make sure everything was completed properly, without a single complaint. He truly listened, understood my needs, executed flawlessly, and delivered outstanding service. This was the best customer service experience I have had in my entire life. If you are facing a challenging situation with an Apple product—or even think you might—ask for Peter. You will not be disappointed. He deserves 5,000 stars!!!