Apple Eton

Reviews

• CC

  Cassie

  1 day ago
  1.0
  As others have mentioned. Went in for a battery replacement for an iphone 13 pro and stated “something was wrong with the entire phone” so I would have to pay 449 to replace it. They stated it wasn’t worth that and to buy a whole new phone. Such a shame with a monopoly company that you don’t have other options and they just push new phones.
• PP

  PYT7

  5 days ago
  1.0
  extremely disappointed with my recent experience at the Apple Store in Eaton. I came in with my Beats headphones, which are fully protected under AppleCare+, and the store created repair ticket R676031228. I explained clearly that the headphones were damaged, and they were sent out to the depot for repair. Since then, the experience has been nothing but frustrating. I called the number provided in the repair email three different times and received no answer and no call back. When I contacted the store directly for help, both the representative and the manager I spoke to were rude, dismissive, and offered zero support. I was repeatedly told they “have no contact with the depot” and could not explain why my repair was delayed or what was happening with my device. This makes no sense. I own another pair of Beats with AppleCare+, and when those needed service, the process was smooth—I paid the deductible and received a replacement without issues. This time, I wasted time, gas, and energy going to the Eaton store just to receive poor treatment and no resolution. My headphones are still not repaired, and the store provided no clear information or accountability. For a company as large as Apple, I expect professionalism, communication, and consistency—especially after paying extra for AppleCare+. This location needs serious improvement in customer service and transparency.
• RK

  Rory Kelly

  Nov 16, 2025
  3.0
  Ended up wasting a lot of time here due to subpar customer service. Probably would be better just to order from Apple.com and avoid this establishment.
• DP

  Danny Patno

  Nov 10, 2025
  4.0
  The facility is clean and the people are very professional, however, much like most places, the place is understaffed and clearly overworked. Somehow they stay positive throughout the entire day.
• JC

  jacob cordiak

  Oct 20, 2025
  1.0
  Called and asked about having an app transfer over to the new phone that was taken off the AppStore, I was told they can transfer it over, and I drove there to get it done and was told it’s impossible. Last week I also came in for a battery replacement on the old phone and was told it’s no doable because the phone had water damage which I can understand, then was told after that we can fix that for 459.99. Which was worth double the phone.

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