Business Details
2207 Crocker Rd, Westlake, OH
44145, United States
Certified by Verizon • Feb 22, 2026
(440) 892-4504
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/ohio/westlake/westlake-oh-R00000328313
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Westlake for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.4
263 reviews
5 stars
136
4 stars
17
3 stars
12
2 stars
19
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Long Wait Times
Numerous reviews mention long wait times for assistance, with some customers expressing frustration over being ignored or having to wait excessively even during less busy hours.
Sales Practices
Several customers reported feeling pressured into unnecessary purchases or experiencing issues with billing and promotions, leading to dissatisfaction with the sales process.
Staff Knowledge
While some customers highlighted knowledgeable staff who provided helpful assistance, others encountered employees who were unable to answer questions or assist effectively.
- CDCatherine DonleyFeb 5, 20265.0I worked with Zane at Crocker Park setting up my new phone. He was terrific. Very knowledgeable and friendly. Answered all my questions and was very patient with me. I’m not super savvy with phones. My experience was very positive thanks to Zane’s professional ism. I would recommend him highly.
- MMMarkJan 18, 20261.0This Verizon store is a joke. The staff was rude, dismissive, and completely unprofessional. It was obvious from the moment I walked in that they had zero interest in helping unless there was a way for them to make money Simple questions were met with attitude, eye rolls, and half-answers. No effort, no problem solving, no customer service . I’ve never felt so unwelcome in a retail store. Verizon should be embarrassed to have their name attached to this location. Plenty of other stores do yourself a favor and skip this one.
- DRDamaris RondonDec 23, 20255.0Great!
- GSGail StarcherDec 12, 20255.0Best Verizon experience! We have been Verizon customers for over 20 years and dreaded having to switch to a new Unlimited plan. In the past the cost went up, they tried to selling things you didn't need or want and the staff were not helpful. Totally different experience today, Joseph at the Westgate store was very helpful, extremely knowledgeable and professional. He took his time to explain the different plans and phones and even made sure everything got transferred correctly and the phones were working properly when we left. He did try to sell us some products but we chose to get them on our own. No high pressure sales. We were very pleased with the new phones and Unlimited plans and the great service provided by Joseph at the Westgate store.
- LTlou tommasoDec 1, 20251.0Horrible experience, during prime business hours. There was only one sales rep. on the floor who was with a customer dealing with phone connectivity issues, while multiple people waited much longer than times suggested by the door greeter. During the forty plus minutes that I was waiting, three manger type employees stood huddled in the corner. Finally, floor staff came to help me after six people were waiting behind me. I was treated very poorly, with extreme rudeness. He clearly didn’t want to help. Zero help with my issues, I’ll take my business elsewhere after being a 15 year customer with Verizon!
Frequently Asked Questions About Verizon
What are the business hours of the Verizon store in Westlake?
The Verizon store in Westlake is open Monday through Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
What services and products does Verizon Westlake offer?
They offer mobile plans, wireless internet plans, voice plans, and sell business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, and more.
Can I schedule an appointment or order online for in-store pickup at Verizon Westlake?
Yes, you can schedule an in-store appointment and place online orders for in-store pickup or opt for free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Westlake offer payment options like mobile NFC and debit cards?
Yes, they accept payments via mobile NFC, debit cards, and do not require cash only; various payment options are supported.
What are the options for delivery and pickup at Verizon Westlake?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which nearby places can I visit before or after my visit to Verizon Westlake?
Nearby places include popular spots like Shake Shack Westlake for a meal, Urban Outfitters for shopping, and University Hospitals Urgent Care Westlake for medical needs.
Is there a gym near Verizon Westlake where I can work out?
Yes, Overload Fitness and MaxStrength Fitness are nearby gyms you can visit for fitness activities around Verizon Westlake.
Are there any financial or banking services close to Verizon Westlake?
Yes, you can find Eriebank and Charles Schwab nearby for banking and financial advisory services.
What is the address and contact information for Verizon Westlake?
The store is located at 2207 Crocker Rd, Ste B, Westlake, OH 44145. You can contact them at +1 800-880-1077 or +1 866-644-4532.
Does Verizon Westlake provide free Wi-Fi for customers in-store?
Yes, the Verizon store offers free Wi-Fi for customers while they shop or wait.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: