Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Westlake for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
164 reviews
5 stars
87
4 stars
7
3 stars
10
2 stars
10
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Staff Knowledge
Several customers highlighted knowledgeable employees who provided excellent assistance, while others experienced confusion and misinformation.
Long Wait Times
Many reviews mention long wait times and inadequate staffing during busy hours, leading to frustration among customers.
Sales Practices
There are complaints about high-pressure sales tactics and issues with billing and promotions, causing dissatisfaction among customers.
Store Environment
The store environment is generally described as clean, but some customers noted a lack of urgency from staff during their visits.
- DRDamaris RondonDec 23, 20255.0Great!
- GSGail StarcherDec 12, 20255.0Best Verizon experience! We have been Verizon customers for over 20 years and dreaded having to switch to a new Unlimited plan. In the past the cost went up, they tried to selling things you didn't need or want and the staff were not helpful. Totally different experience today, Joseph at the Westgate store was very helpful, extremely knowledgeable and professional. He took his time to explain the different plans and phones and even made sure everything got transferred correctly and the phones were working properly when we left. He did try to sell us some products but we chose to get them on our own. No high pressure sales. We were very pleased with the new phones and Unlimited plans and the great service provided by Joseph at the Westgate store.
- LTlou tommasoDec 1, 20251.0Horrible experience, during prime business hours. There was only one sales rep. on the floor who was with a customer dealing with phone connectivity issues, while multiple people waited much longer than times suggested by the door greeter. During the forty plus minutes that I was waiting, three manger type employees stood huddled in the corner. Finally, floor staff came to help me after six people were waiting behind me. I was treated very poorly, with extreme rudeness. He clearly didn’t want to help. Zero help with my issues, I’ll take my business elsewhere after being a 15 year customer with Verizon!
- AGArpan GhoshDec 1, 20251.0Apparently at this location managers support their reps to commit fraud on customers accounts. Allura Talbot is responsible for changing customers email in order to have unrestricted access to a customers account which then the manager approved and proceeded to add two of the most expensive iphone 17 pros, with no trade in promotion, 70 $ insurance plan and hot spot with activation fees. DO NOT DO BUSINESS WITH THIS LOCATION.
- JDJonathan DawsonOct 27, 20251.0Very poor experience. Went in there to pick up my new watch at around 11:30am. The guy was who was processing me didn't seem too interested in helping me with my order, was matter of factly instead of helpful. Was condescending and as I waited around to make sure my device was properly working he was more interested in talking to the other associate about Taylor Swift. I will NEVER go back to this location. I should have kept with my first instinct and bought from Apple as I usually do and bypass Verizon altogether. Zero stars if I could
Frequently Asked Questions About Verizon
What are the business hours of the Verizon store in Westlake?
The Verizon store in Westlake is open Monday through Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
What services and products does Verizon Westlake offer?
They offer mobile plans, wireless internet plans, voice plans, and sell business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, and more.
Can I schedule an appointment or order online for in-store pickup at Verizon Westlake?
Yes, you can schedule an in-store appointment and place online orders for in-store pickup or opt for free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Westlake offer payment options like mobile NFC and debit cards?
Yes, they accept payments via mobile NFC, debit cards, and do not require cash only; various payment options are supported.
What are the options for delivery and pickup at Verizon Westlake?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which nearby places can I visit before or after my visit to Verizon Westlake?
Nearby places include popular spots like Shake Shack Westlake for a meal, Urban Outfitters for shopping, and University Hospitals Urgent Care Westlake for medical needs.
Is there a gym near Verizon Westlake where I can work out?
Yes, Overload Fitness and MaxStrength Fitness are nearby gyms you can visit for fitness activities around Verizon Westlake.
Are there any financial or banking services close to Verizon Westlake?
Yes, you can find Eriebank and Charles Schwab nearby for banking and financial advisory services.
What is the address and contact information for Verizon Westlake?
The store is located at 2207 Crocker Rd, Ste B, Westlake, OH 44145. You can contact them at +1 800-880-1077 or +1 866-644-4532.
Does Verizon Westlake provide free Wi-Fi for customers in-store?
Yes, the Verizon store offers free Wi-Fi for customers while they shop or wait.