Apple Crocker Park

3.7
968 reviews
Apple Crocker Park storefront

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Crocker Park
172 Crocker Park Boulevard, Westlake, OH
44145, United States

Hours

Reviews

3.7
968 reviews
5 stars
509
4 stars
128
3 stars
55
2 stars
41
1 star
235

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for being helpful and knowledgeable, while others were reported as rude and unhelpful.

Wait Times

Long wait times reported for both appointments and walk-ins, with some customers feeling ignored or neglected during their visits.

Repair Issues

Numerous complaints about repair processes being unorganized, leading to frustration and dissatisfaction with the outcomes.

Product Knowledge

Inconsistent product knowledge among staff, with some customers receiving incorrect information regarding products and services.

Overall Experience

Overall, many customers expressed disappointment with their experiences, leading to a loss of loyalty to the brand.
  • AZ
    Amber Zimmerman
    1 day ago
    1.0
    We went to the Apple Store to get an iPhone checked because it was extremely glitchy and most apps weren’t working. After spending two full hours there, we left with a phone that won’t turn on at all. The phone was at least usable when we arrived, and now it’s completely unusable. What’s most frustrating is that after making the issue worse, no solution or accountability was offered. This experience was a huge waste of time and very disappointing. Apple seriously needs better-trained employees who know how to properly diagnose and fix issues instead of leaving customers worse off than when they arrived.
  • AF
    Anton Frolov
    Jan 2, 2026
    4.0
    Был дважды. Один раз всё было прекрасно. Во второй раз чувствовал себя неуютно. Вероятно девушка - продавец была не в восторге от меня и моего английского
  • EM
    Elvin Maldonado
    Dec 23, 2025
    1.0
    A store that make millions of dollars they have not as service who provide different options in order to help people with the apps how come that every single app going to the Apple Store need to go through regulations and eventually when you’re going to use the app or go through the system or settings in the phone eventually Apple’s come up with a BS that they don’t troubleshoot third-party apps the app is working everywhere and it’s working to everybody. I’m the only one who have that problem. I show up to the store and this lady doesn’t help for anything they’re Showing pretty faces
  • JV
    Joe Vaccaro
    Dec 19, 2025
    5.0
    Darius was awesome to work with and new store offers much more
  • BS
    BrookLynn Singleton
    Dec 2, 2025
    5.0
    Lauren was Very helpful in restoring My Apple Laptop , she was professional and patient very well knowledged, glad we stopped in at this location we were very satisfied with the customer service and that she was able to resolve our issue without Hesitation highly recommend stopping in.

Frequently Asked Questions About Apple Crocker Park

What products can I find at Apple Crocker Park?

Apple Crocker Park offers a range of products including iPhone, Mac, Apple Watch, and iPad.

Does Apple Crocker Park provide technical support?

Yes, technical support is available at the Genius Bar at Apple Crocker Park.