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Brand Certified

Verizon

4.5
(187 reviews)

Business Details

776 N State St, Westerville, OH
43082, United States
(614) 839-0144
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Westerville, OH. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
776 N State St, Westerville, OH
43082, United States

Hours

Reviews

4.5
187 reviews
5 stars
153
4 stars
10
3 stars
5
2 stars
5
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Lena, Christina, and Jazmin.

Inconsistency

Several reviews highlighted inconsistent experiences, with some customers facing long wait times or unhelpful service, particularly regarding issues with phone activations and trade-ins.

Store Management

There were complaints about management and staff professionalism, with some customers reporting rude behavior and lack of assistance.

Technical Support

While many customers received good help with phone setups and transfers, others experienced issues with unresolved problems and misinformation.
  • SO
    super_natsu onyoutobe
    Dec 4, 2025
    4.0
    Emem was helpful
  • ML
    Maggie Link
    Sep 22, 2025
    1.0
    I am only giving 1 star because zero isn’t an option. This store activated a phone but could not give me the phone due to “program error”. They kept it, I’m still be charged for it 5 weeks later after 10+ phone calls, speaking with 15+ people at Verizon, 4 promises that I wouldn’t be charged and one promise it would be 100% complete today and to be patient as it would happen in steps. I will never go back to this location again. Horrible.
  • RP
    Rod Patterson
    Mar 1, 2021
    5.0
    Great service. Hard to find in retail.
  • CB
    Carrie Bennett
    Aug 14, 2020
    5.0
    Wonderful, professional, so very helpful 😀

Frequently Asked Questions About Verizon

What kind of products does Verizon offer at the Westerville store?

The Verizon store in Westerville offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.

What are the operating hours of the Verizon store at 776 N State St, Westerville?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.

Brand Certified Facts from Verizon

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