Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Westerville, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
245 reviews
5 stars
195
4 stars
11
3 stars
7
2 stars3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting Lee and Jazmin for their exceptional service.
Staff Performance
Several reviews noted the staff's ability to multitask and handle multiple customers efficiently, although some experiences indicated a lack of attention during busy times.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, with many mentioning specific employees who provided thorough assistance.
Negative Experiences
A few customers reported poor service, including issues with communication, long wait times, and feeling undervalued, particularly in high-traffic situations.
Store Operations
There were complaints about inconsistent store hours and issues with order fulfillment, leading to frustration among customers.
- EBEric Burns1 day ago5.0Noor was very helpful with upgrading my phone and making sure my account was up to date.
- MMMike MaustellerOct 7, 20255.0Lee and Noor were not just helpful but entertaining as well. Smooth transition from Pixel to iPhone
- TKTerri KienerOct 3, 20255.0Very helpful setting up new phone & answering questions
- RLRyan LephartSep 24, 20255.0Lee was extremely helpful in both doing an upgrade, and then swapping a return when that phone just wasn't what I wanted. Seamless and quick!
- NJNisha J.Aug 12, 20255.0Lee provided the best customer service I’ve probably ever experienced. He was welcoming, friendly, and solution-oriented. I came in with water damage to my phone and explained that I couldn’t be without it since I’m not from Ohio and all my family is out of state. Lee guided me through the insurance process, and I had my new phone the same day. He even helped me through the difficult activation process with patience and without a single complaint. I’ll definitely be returning to this store for all my future Verizon needs!
Frequently Asked Questions About Verizon
What wireless devices and accessories does Victra – Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and others.
What are the store hours for the Victra location in Westerville, OH?
The store is open Monday through Friday from 11:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Where is the Victra Verizon Authorized Retailer located in Westerville?
The store is located at 4951 E Dublin Granville Rd, Westerville, OH 43081.
What payment options does Victra accept?
Victra accepts payments through American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup services?
Yes, Victra provides in-store pickup services for customers.
Can I contact Victra by email for more information?
Yes, you can reach Victra by email at Info@victra.com.
Which languages are supported by the Victra store in Westerville?
The store provides services in English and Spanish.
Are there any nearby places of interest to Victra in Westerville?
Nearby places include The Five Party and Event Center for events, Brenz Pizza Co. New Albany for dining, and LA Fitness gym for fitness activities, which customers might visit before or after shopping at Victra.
How can customers visiting Victra benefit from the nearby Verizon store?
Customers can visit the nearby Verizon mobile phone store for additional options or services related to Verizon products and plans, complementing their visit to Victra.
What local dining and entertainment options are near Victra's location?
Nearby dining options include Chili's Grill & Bar and Joe’s Pub & Grill New Albany, while entertainment venues like The Five Party and Event Center offer event planning and concert experiences.