Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Waterville, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
189 reviews
5 stars
165
4 stars2
3 stars2
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Nicholas, Hunter, and Gabe for their helpfulness and knowledge.
Billing Issues
Several reviews mentioned ongoing billing problems and dissatisfaction with the pricing and promotions, indicating a need for better communication and resolution.
Store Experience
Customers appreciated the pleasant atmosphere and cleanliness of the store, with many noting quick and efficient service.
Product Knowledge
Staff were frequently described as knowledgeable about products and services, helping customers make informed decisions.
Wait Times
Some customers expressed frustration with long wait times and lack of assistance during busy periods.
- DEDoug EdwardsSep 28, 20255.0Excellent service
- BFBill FergusonSep 19, 20254.0Details of promotions and plans should be posted
- DBD.C. BurchSep 6, 20251.0Phone number does NOT go to the store itself, it goes to the generic Verizon customer service.
- PTPatty ThomasSep 3, 20255.0Thank you Colin for amazing customer service and helping me with my new phone!
- SCSonia CooperAug 31, 20251.0It's not the Verizon LOCATION'S fault but I'm tired of paying over $600/month and can't even stream MUSIC the past couple of weeks with three 5g bars!! My texts constantly get returned and calls don't go thru. I don't want to hear how all the new AI data centers are taking all of our bandwidth when we are paying SO MUCH. FIX IT VERIZON!!! We have been a customer for at least 15 years now
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store on Pray Blvd in Waterville?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection at this Verizon Authorized Retailer.
What services does the Verizon store in Waterville provide?
The store offers new lines, upgrades, new devices, and accessories to all customers.
What are the store hours for the Verizon Authorized Retailer in Waterville?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in-store at the Verizon store in Waterville?
Yes, the store offers in-store pickup for orders.
What payment options are accepted at the Verizon store on Pray Blvd?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store in Waterville accessible for Spanish-speaking customers?
Yes, the store offers services in both English and Spanish.
Does the Verizon store on Pray Blvd offer recycling for electronics?
Yes, the store offers electronics recycling services.
What nearby dining options can I visit when going to the Verizon store in Waterville?
Nearby, you can enjoy meals at Pizza Hut, China King for Chinese cuisine, Biggby Coffee for coffee and light bites, and La Banda Mexican Grill for Tex-Mex dining.
Are there places for personal care near the Verizon store in Waterville?
Yes, close to the Verizon store you can visit Sanhville Nail & Spa for nail and beauty services, as well as Great Clips for haircuts and styling.
What nearby facilities can assist me if I need health services before or after visiting Verizon?
Nearby health facilities include Rocket Pediatrics Waterville, ProMedica Physicians Defiance Internal Medicine - Waterville, Advanced Eye Care, and Rebel Chiropractic for various medical and wellness needs.