Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Upper Arlington, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1382 W Lane Ave.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.9
1,282 reviews
5 stars
1,250
4 stars11
3 stars2
2 stars5
1 star14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Drew and Noah, for their exceptional, friendly, and knowledgeable service.
Efficiency
Many reviews highlighted the quick and efficient service provided by the staff, making the phone upgrade process seamless.
Knowledgeable Staff
Customers noted the staff's expertise in resolving issues and providing thorough explanations about products and services.
Positive Experiences
The majority of reviews reflected a positive overall experience, with many customers expressing their intention to return.
Mixed Reviews
While most feedback was positive, there were a few negative experiences related to misleading information and billing issues.
- JWJared WrightNov 12, 20255.0I went in to get the new iPhone 16 (New at the time) and was trading in my old phone to do so. I have never done this before and was unsure of the process + how I would keep all my data from my old phone. I sat down with Noah who made the process extremely easy, quick, and hassle free. I was thinking the process would be long, but I was in and out in under 30 minutes. Great service and a great experience!
- TSTyler SternbergNov 12, 20255.0I cannot emphasize enough the professionalism that was shown along with the welcoming environment. Noah was truly able to assist my needs and clarify what I did not understand! Will absolutely be returning for any future needs!
- KSKristen Weaver SmithOct 27, 20255.0Hands down the best experience we've encountered trying to upgrade our phones! We had been to other stores, and it was a nightmare every time, but it was the complete opposite at this store. Drew was friendly, knowledgeable and got us taken care of quickly. Needless to say, we will be coming back to this store in the future.
- SESully ElhassanOct 18, 20255.0Great experience and amazing customer service, thank you Cody and Drew!
- DADr. Jacqueline AlkireOct 17, 20255.0Outstanding customer service by Drew.
Frequently Asked Questions About Verizon
What products and services does Verizon at 1382 W Lane Ave offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service, with Verizon network coverage including 5G service.
What are the Verizon store hours for the Upper Arlington location?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.
Does Verizon in Upper Arlington offer in-store pickup for orders?
Yes, Verizon provides in-store pickup services for customers.
Can I schedule an appointment with Verizon online before visiting the store?
Yes, you can schedule appointments online at https://wirelesszone.com/appointments/.
Which wireless brands are available at the Upper Arlington Verizon store?
Brands available include Verizon, Apple, Samsung, Google, Motorola, LG, and accessories brands like Otterbox, Lifeproof, and JBL.
What customer service features does Verizon specialize in at this location?
They specialize in excellent customer service, wireless expertise, and services like wet phone recovery and Verizon Protect.
Are there nearby places where I can grab a meal before or after visiting the Verizon store?
Yes, nearby dining options include Tommy's Pizza, Pizza Hut, Support Al, Brassica Mediterranean restaurant, Paris Baguette coffee shop, and Subway sandwich shop.
Is there a gas station or convenience store close to the Verizon store in Upper Arlington?
Yes, Speedway, a gas station and convenience store, is located nearby where customers can refuel or grab snacks.
What nearby services can assist me with pet needs when visiting Verizon?
VIP Petcare Vaccination Clinic and Pet Supplies Plus are nearby pet stores where you can take care of your pet's needs.
Are there any fitness or recreational spots close to the Verizon store in Upper Arlington?
Fit For Life gym and sporting goods stores like FrontRunner and Fleet Feet Upper Arlington are nearby for fitness and sports needs.