Verizon

Reviews

• MR

  Marcus Robertson

  Feb 18, 2026
  1.0
  I would give it negative stars if I could. I will never return as a verizon business or personal user. this store is uneducated on most of the device, the reps is ok except for a few thats been rude and last they didn't even activate my service correctly had to call in and still didn't accomplish anything. so to those verizon customers THE BEST OF LUCK TO YOU with them. I garentee that this year another data breach price hike and all is coming....
• JO

  Jake from Ohio

  Feb 5, 2026
  5.0
  For Drew, I cannot recommend this person highly enough. Their technical knowledge is truly impressive, but what really sets them apart is their incredible patience and kindness. As an elderly customer, I often feel overwhelmed by technology, but they never once made me feel rushed or foolish. Everything was explained clearly, calmly, and as many times as needed, always with a smile and genuine care. They took the time to make sure I truly understood, not just that the problem was fixed. Thanks to them, I now feel more confident using my devices and much less intimidated by technology. It’s rare to find someone who combines such deep technical skill with compassion and respect. An absolute gem and a pleasure to work with. Thank you.
• CL

  Centum Lee

  Jan 4, 2026
  4.0
  친절한 직원분 덕분에 신규 번호로 잘 개통을 할 수 있었습니다. 기존번호하고 비슷한 번호를 주셔서 번호를 외우기 쉬워서 좋았습니다. 미국에서 판매되는 휴대폰이 Apple, Samsung 만이 아니라, Google and Motorola 있다는 것을 알았습니다. 아직은 Apple과 SS 품질이 좋지만 Google이 가성비도 시장에 들어온다면 Google phone을 구매해 보고 싶습니다. Google이 다양한 어플리케이션을 얼마나 확장할 수 있을지 궁금합니다. 평일에 방문하기가 어려웠는데 주말동안에 일을 해주시는 Verizon과 직원분들의 노고에 감사를 드립니다.
• JW

  J. Warren

  Dec 30, 2025
  2.0
  Well meaning employees, but not helpful. Spent half an hour trying to get an issue resolved, but ended up having to figure it out on my own.
• YS

  Yolanda Smith

  Dec 19, 2025
  1.0
  Whatever you do - DO NOT ever have a phone picked up at this store. This is a Verizon Authorized dealer. The employees are only helpful if youre buying from them. Steven - is extremely rude. He uses a low monotone to say horrible things when youre just trying to get help. They have the phone but don't want you to do a pick up. They want the sale. The employees only want sales. Do yourself a favor and go to Reynoldsburg or another actual Verizon store. Stay far away from this one. My husband recorded the entire exchange and I'm considering posting that as well. Verizon needs ro take their name back from the retail store. They do not exemplify Verizon standards at all. What's even more crazy is when I first went in the store, he asked me why I bought my phone on line and told me I should have come to the store and not purchased online. Said he'd have me in and out in and out in15 minutes. How would you do that if you dont have the phone? Lastly, I actually am eligible for 4 upgrades, had he helped me he definitely could have gained a customer. -Signed 5byeqr Verizon Customer

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