Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed, with some praising staff for being helpful and knowledgeable, while others report rude and unhelpful interactions.
Store Cleanliness
Customers generally appreciate the cleanliness of the store, noting it as a positive aspect of their experience.
Wait Times
Many reviews mention long wait times, with some customers expressing frustration over delays in receiving assistance.
Sales Practices
Several customers feel that sales tactics are overly aggressive, with reports of upselling and pressure to purchase unnecessary items.
KH
Kyle Hilt
5 days ago
5.0
Me and my wife went in to upgrade our phones. It was quick and painless. Had a minor issue with one phone transferring but they quickly rectified my issue. Staff was awesome so helpful!!!
DB
Daylon Brown
Jan 30, 2026
5.0
Great place to hook you up with a new phone. Appreciate Matt at the Springfield store fr
MD
Mason Dean
Jan 27, 2026
5.0
Mathew and Lane were a great help! Would recommend going to this store because of their customer service!
KR
Kyle Reiff
Jan 25, 2026
5.0
Been a cellular customer for 20 yrs.. Recently went in to check out internet options. Adam
Was very helpful in all phases. Would highly recommend.
RL
Rachel Leet
Jan 23, 2026
5.0
Super clean and friendly store! Everyone in there is very nice and helpful. 0 to no wait times unless they’re short staffed and they always help me when I need it!
The Verizon store in Springfield is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What mobile phone brands does Verizon Springfield carry?
Verizon Springfield offers a variety of mobile phone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon Springfield store provide?
Services include mobile plans, wireless Internet plans, and voice plans tailored for personal and business needs.
Can I schedule an in-store appointment at Verizon Springfield?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
Does Verizon Springfield offer online ordering and pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What are some nearby restaurants to Verizon Springfield where I can eat before or after my visit?
Nearby restaurants include Texas Roadhouse, Golden Corral Buffet and Grill, Sakura Japanese Steak House, El Toro Bar and Grill, and O’Charley’s Restaurant & Bar.
Are there nearby fitness centers near Verizon Springfield?
Yes, Anytime Fitness is located close to the Verizon Springfield store, great for a workout before or after shopping.
Can I find other electronics and phone stores near Verizon Springfield?
Yes, nearby electronics and mobile phone stores include Batteries Plus Bulbs and JoJo Vapes, offering a variety of tech products.
What payment methods does Verizon Springfield accept?
Verizon Springfield accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Does Verizon Springfield offer free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to customers during their visit.
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