Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
310 reviews
5 stars
150
4 stars
41
3 stars
27
2 stars
13
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, with reports of rudeness and lack of assistance from staff.
Staff Knowledge
While some customers praised individual employees for their helpfulness and knowledge, others reported inconsistency in staff expertise and service quality.
Wait Times
Many reviews highlighted long wait times for service, with some customers expressing frustration over being ignored or receiving delayed assistance.
Sales Practices
Several customers criticized aggressive sales tactics and upselling, feeling pressured into purchasing unnecessary products or services.
Store Environment
The store was noted for being clean and well-organized, but some customers mentioned issues with accessibility and staff availability.
- HHHunter HoutsNov 15, 20251.0Didn't want to sell me a phone because I wasn't positive I wanted to keep Verizon, even though I was clear if I didn't stay I would pay it off in full. Bad experience, I would suggest skipping this one!
- ZGZachery GNov 12, 20255.0Great store and glad to work with them
- MBMEGAN BEEDYSep 24, 20252.0Not at all I pressed with what my fiancé and I went through as we spoke with customer service about switching my service from T-Mobile to Verizon and getting on his plan, per our phone conversation everything was great we advised we would rather go into the store to retrieve my phone instead of waiting for shipment. When we got to the store we were told a completely different story. Since he still owed 124.00 on his phone we could not add a line without paying over 1500.00 that day because he has no credit built up but anywhere I’ve ever been no credit is better than bad credit. He’s been with Verizon for roughly over a year now. He’s NEVER missed a payment nor has he ever been late, and again let me emphasize he only owed 124.00 on his current iPhone and it would be paid off (which is now completely paid off) so with all of that being said we are in the process of looking for another carrier! Hoping we find one that doesn’t mislead or misdirect information to their customers! Heck at this point I may just have him come to T-Mobile!
- SESteven EarlesSep 15, 20255.0Dude hooked me up here. 5/5 would get device here again
- DBDawn BradyAug 14, 20251.0Tonight my 78 year old mother was asked to return with her deceased husband’s death certificate and she could get the account changed over and a new phone. When she returned to the store they said we can’t help you go home and call this number for assistance. As she headed home the Verizon store turned her current phone off. Deactivated the only phone she has. They called the number and the number said go back to the store they should help you. They returned to the store and they were rude yelling at 78 year old woman. Told her not to be upset her phone was deactivated and her phone number was gone. Nothing they can do and kicked them out of the store when their poor service was verbalized. Thankfully an employee contacted over the phone was able to reactivate her phone and get a new phone ordered for her and she will go to Urbana, Ohio for set-up. Springfield, Ohio Bechtle terrible service. Unfortunately it is the new norm for this city.
Frequently Asked Questions About Verizon
What are the Verizon Springfield store hours?
The Verizon store in Springfield is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What mobile phone brands does Verizon Springfield carry?
Verizon Springfield offers a variety of mobile phone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon Springfield store provide?
Services include mobile plans, wireless Internet plans, and voice plans tailored for personal and business needs.
Can I schedule an in-store appointment at Verizon Springfield?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
Does Verizon Springfield offer online ordering and pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What are some nearby restaurants to Verizon Springfield where I can eat before or after my visit?
Nearby restaurants include Texas Roadhouse, Golden Corral Buffet and Grill, Sakura Japanese Steak House, El Toro Bar and Grill, and O’Charley’s Restaurant & Bar.
Are there nearby fitness centers near Verizon Springfield?
Yes, Anytime Fitness is located close to the Verizon Springfield store, great for a workout before or after shopping.
Can I find other electronics and phone stores near Verizon Springfield?
Yes, nearby electronics and mobile phone stores include Batteries Plus Bulbs and JoJo Vapes, offering a variety of tech products.
What payment methods does Verizon Springfield accept?
Verizon Springfield accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Does Verizon Springfield offer free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to customers during their visit.