Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
311 reviews
5 stars
150
4 stars
41
3 stars
27
2 stars
13
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance.
Staff Knowledge
Some reviews highlighted knowledgeable and helpful staff, while others noted inconsistency in service quality.
Long Wait Times
Numerous customers expressed frustration over long wait times to receive assistance, often exacerbated by understaffing.
Sales Pressure
Several reviews mentioned high-pressure sales tactics, with staff pushing unnecessary products or services.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service while others reported significant issues.
- QCQuetzal Chapman4 days ago1.0They informed me that I could not use my out-of-country passport as a form of identification. However, when I visited the Verizon store in Fairborn, Ohio the agent was able to assist me, as my passport issued outside of the U.S. was accepted as valid identification. They need better training on which forms of identification they can and cannot accept. That lack of clarity is how they end up losing customers.
- HHHunter HoutsNov 15, 20251.0Didn't want to sell me a phone because I wasn't positive I wanted to keep Verizon, even though I was clear if I didn't stay I would pay it off in full. Bad experience, I would suggest skipping this one!
- ZGZachery GNov 12, 20255.0Great store and glad to work with them
- MBMEGAN BEEDYSep 24, 20252.0Not at all I pressed with what my fiancé and I went through as we spoke with customer service about switching my service from T-Mobile to Verizon and getting on his plan, per our phone conversation everything was great we advised we would rather go into the store to retrieve my phone instead of waiting for shipment. When we got to the store we were told a completely different story. Since he still owed 124.00 on his phone we could not add a line without paying over 1500.00 that day because he has no credit built up but anywhere I’ve ever been no credit is better than bad credit. He’s been with Verizon for roughly over a year now. He’s NEVER missed a payment nor has he ever been late, and again let me emphasize he only owed 124.00 on his current iPhone and it would be paid off (which is now completely paid off) so with all of that being said we are in the process of looking for another carrier! Hoping we find one that doesn’t mislead or misdirect information to their customers! Heck at this point I may just have him come to T-Mobile!
- SESteven EarlesSep 15, 20255.0Dude hooked me up here. 5/5 would get device here again
Frequently Asked Questions About Verizon
What are the Verizon Springfield store hours?
The Verizon store in Springfield is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What mobile phone brands does Verizon Springfield carry?
Verizon Springfield offers a variety of mobile phone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon Springfield store provide?
Services include mobile plans, wireless Internet plans, and voice plans tailored for personal and business needs.
Can I schedule an in-store appointment at Verizon Springfield?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
Does Verizon Springfield offer online ordering and pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What are some nearby restaurants to Verizon Springfield where I can eat before or after my visit?
Nearby restaurants include Texas Roadhouse, Golden Corral Buffet and Grill, Sakura Japanese Steak House, El Toro Bar and Grill, and O’Charley’s Restaurant & Bar.
Are there nearby fitness centers near Verizon Springfield?
Yes, Anytime Fitness is located close to the Verizon Springfield store, great for a workout before or after shopping.
Can I find other electronics and phone stores near Verizon Springfield?
Yes, nearby electronics and mobile phone stores include Batteries Plus Bulbs and JoJo Vapes, offering a variety of tech products.
What payment methods does Verizon Springfield accept?
Verizon Springfield accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Does Verizon Springfield offer free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to customers during their visit.