VCA Northwood Animal Hospital

Reviews

• SD

  Suzanne Deardorff

  Mar 11, 2026
  1.0
  I have ten outgoing calls in my phone's call history that I can prove, trying to get my cat's emergent ear surgery scheduled. I have one missed call and voicemail from the surgery scheduler, trying to schedule a NEUTER on my already neutered cat, which should be in his medical file since he's been to this clinic three times already. I've been calling since Friday (March 6th) trying to get a hold of someone to schedule a surgery. First, they had my wrong phone number. Then they lost the original estimate for surgery that they gave me at his exam a couple of weeks ago. Then they sent me an estimate for a neuter, which is the incorrect surgery. I've left my name, phone number, email, and cat's name MULTIPLE times, and yet they can't seem to get a new estimate to me, and there's always some reason why I can't talk with the surgery scheduler. They only have one "surgery scheduler" and she regularly attends surgeries and is unable to answer the phone. If my cat were not in an emergent position and I had already paid for the diagnosing exam, I would definitely go somewhere else. After this surgery (if it ever even happens and my cat doesn't die from infection in the meantime), we will be going elsewhere. Totally unprofessional and a total run around.
• DK

  Derek Kidd

  Mar 5, 2026
  5.0
  Amazing experience good workers and help us out perfectly. Will definitely continue to return
• KK

  Kylah

  Mar 2, 2026
  5.0
  Had such a great first experience here! After my last two veterinarians retired I have been looking for a new place to go and I've found it! Thank you VCA team 💛
• AC

  Aj Coppa

  Feb 5, 2026
  5.0
  Came in on a deal with a cat I found outside. They provided a free flea treatment for her new pet visit. I would say it’s pricey. I didn’t choose to go with them for her continued care for that reason. However they are completely transparent about their pricing, and estimates. No surprises. So if you can afford it, I’d suggest it. She lives with her family, and is healthy now. Photo below.
• DH

  Daniel Hawk

  Jan 31, 2026
  1.0
  I called Northwood this morning at 7:59 AM and spoke to Angel. She was unpleasant from the beginning and got nice nasty with me after about 30 seconds. I’ve been a patient of Dr. Bruce for many years and have taken all my pets there. My dog has hurt his front leg and can barely walk and is hopping on 3 legs now. She refused to give me an appointment at all. When I expressed frustration towards the office that every time one of my pets is sick or hurt I can’t ever get an appointment and they are always booked out for weeks/even months at a time she got very defensive and hung up on me! Angel’s name is not in any way an indicator of her demeanour. Unfortunately I won’t be going back. Despite having spent 10’s of thousands of dollars there in the last few years I won’t be disrespected or allow them to provide HORRIBLE service to my pets. They deserve better. We all do. Dr. Bruce may be a great vet but some of the staff have poisoned the whole office. They’ve been playing me for years and I’ve overlooked a lot in the past but no more. If you really care about your pets then stay away from this hospital!!!!

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