With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.
Many customers praised the staff for being friendly, helpful, and patient, particularly highlighting employees like Shaun and Francisco.
Service Issues
Some customers reported negative experiences related to service issues, including rude behavior from staff and miscommunication regarding payments.
Product Knowledge
Several reviews noted that staff demonstrated good knowledge of products and services, helping customers make informed decisions.
Store Environment
The store was generally described as clean and well-organized, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, there were also complaints about pushy sales tactics and misinformation from some employees.
ML
Matt Linger
Nov 15, 2025
1.0
Standing outside a locked store on N Bechtle at 10:20 am when posted store hours say 10-7. Not the first time. Heading to another location to pay my bill. Get it together
JJ
Jackie Johnson
Nov 8, 2025
5.0
Fast friendly service. Thanks for helping me get my mom together.
MA
Martina Amell
Sep 30, 2025
5.0
The manager Sam is amazing! He went above and beyond to fix an issue with my husband's new phone line and insurance after some miscomunication. He was patience, calm and very much respectful and kind. His team is just as great with patience and kindness. I've been with cricket for about 20 years and I'm still impressed with the customer service. We truly appreciate all your help Sam and team!
TG
toni Grismer
Jul 29, 2025
5.0
Had many problems with my phone. The employees Francisco was extremely helpful and got me all set up and the other employee I forget her name was both very friendly and patient. Thank you to you both.
TA
Tim Admas
Jul 25, 2025
5.0
Great service aybek Francisco and flora were awesome.