Best Buy

Reviews

• CS

  Clayton S

  3 days ago
  5.0
  Went in for a chest freezer, found one at a reasonable (cheap) price and checked out all within a 15 min window. What a wonderfully refreshing shopping experience. Staff helped load the chest into my trunk and I was out. Great service, helpful staff and good prices whats not to like.
• JJ

  Jeremy Jones

  6 days ago
  5.0
  Knew exactly what I needed and Kyle was very helpful and eve carried my purchase out to my car. In and out in 5 minutes! Great experience!
• MM

  Mahala Merrill

  Apr 17, 2026
  5.0
  Absolutely amazing! The two men that delivered my washer and dryer catered to my tiny little 1978 home. They made sure the sliding doors would close with ease. Quick and professional.
• PN

  Polina Nebeskul

  Apr 6, 2026
  3.0
  The selection of items is good, but the service was extremely slow. I had to wait a very long time before anyone approached to help me. The overall process felt much longer than it should have been.
• TM

  TIFF MAREI

  Mar 8, 2026
  1.0
  **UPDATED REVIEW** 5 Star experience Turns into 1 Star My husband and I visited the Best Buy Outlet in Springdale, OH on March 13, 2026 to purchase an LG washer. We have purchased multiple appliances from this location in the past, including a refrigerator and stove, and have always had great experiences—largely due to Cahl, who consistently provides excellent customer service and genuinely looks out for our budget and long-term satisfaction. This time, we selected an open-box washer that was labeled as Geek Squad inspected and in excellent condition. However, upon delivery, the unit immediately displayed an error code and did not function. We also discovered additional physical damage that was not present at the time of purchase. We contacted Best Buy by phone and were advised that, due to the washer being defective on delivery, we could exchange it for a new unit and have the price difference adjusted. We were told this would require a manager override in-store. When we returned to the store, a sales associate was very understanding and agreed with that resolution. Unfortunately, when the manager, Brad, became involved, the experience changed significantly. He was dismissive and unwilling to honor what had already been approved, stating he would not exchange the open-box unit for a new one. Instead, we were directed to choose from other open-box units that had visible cosmetic damage, which is exactly why we selected the original unit. Due to the lack of support and the tone of the interaction, we decided to return the washer entirely and purchase the same model brand new from another retailer for nearly the same price. This situation could have been easily resolved, and we would have preferred to continue doing business with Best Buy. Unfortunately, the handling of the issue by management is what led us to take our business elsewhere. I do want to recognize Cahl for his continued professionalism and outstanding service—he has always made our previous experiences great. This experience, however, was disappointing due to the lack of customer-focused resolution from management.

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