Verizon

3.7
447 reviews
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Business Details

6440 Som Center Rd, Solon, OH
44139, United States
(440) 542-9631
https://www.verizon.com/stores/details/ohio/solon/solon-201978
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About

Cell Phone StoreElectronics Store
Visit our store at Solon for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6440 Som Center Rd, Solon, OH
44139, United States

Hours

Reviews

3.7
320 reviews
5 stars
156
4 stars
53
3 stars
27
2 stars
16
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some employees praised for their helpfulness while others were described as rude and dismissive.

Staff Knowledge

Several reviews highlight a lack of product knowledge and training among staff, leading to confusion and misinformation regarding plans and products.

Wait Times

Customers frequently reported long wait times and understaffing, resulting in frustration and dissatisfaction with the service.

Store Management

There are complaints about the management's responsiveness and willingness to assist customers, with some reviews mentioning unprofessional behavior.

Product Issues

Customers experienced issues with products purchased, including incorrect items and problems with phone activations, leading to further dissatisfaction.
  • SL
    Steven Loftin
    Aug 31, 2025
    5.0
    Best of everything
  • JA
    Jayanthi Alagarsamy
    Aug 20, 2025
    1.0
    Extremely nasty staff who have no concept of customer service. The guy who appeared to be in charge (maybe a manager but I am not sure) was extremely impolite. This is why I never go to this location even though it is more convenient for me. Please stay away from the Verizon in Solon if you want to be treated with the courtesy and respect that everyone deserves. Unfortunately I had to use this store recently (after not having been there for many years) and had a terrible experience as expected. I would give them 0 stars if I could.
  • AS
    Anissa Smith
    Aug 5, 2025
    5.0
    Zach Ianaro was Amazing!!! This old lady learned so much and he saved me loads of money!!! I can't wait to try out my home internet!
  • SI
    Sandy Iskandar
    Jul 15, 2025
    5.0
    Justin quickly greeted us at the door and got us on the list for service. Darius was super helpful in assisting my son with activating his new phone despite his old one being dead.
  • RM
    Rob Meisch
    Jun 16, 2025
    5.0
    Broke my old phone. Went to the Solon Verizon and was greeted by Dylan. Explained my issue and told him I was interested in the S25 Ultra. He pulled my account up and helped me not only setup and transfer all my data from the old phone,but also saved me money by showing me a newer plan that was better than what I had. Answered all my questions and made it very easy for me. I will be bringing my wife here to get her upgraded too. Thanks Dylan!!
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Frequently Asked Questions About Verizon

What are the store hours for Verizon in Solon?

The Verizon store in Solon is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What products can I purchase at the Verizon Solon store?

You can buy the latest 5G smartphones including Apple, Samsung, Google Pixel, and other brands, as well as business cell phones, hotspots, tablets, and laptops.