Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Shaker Heights, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
202 reviews
5 stars
168
4 stars
10
3 stars
6
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting Matthew, Henry, and Hannah for their exceptional service.
Fast Service
Numerous reviews mentioned quick and efficient service, with several customers noting that their issues were resolved promptly.
Mixed Experiences
While many customers had positive experiences, some reported issues with customer service, including problems with phone activations and dissatisfaction with returns.
Knowledgeable Staff
Customers frequently commented on the staff's knowledge about products and plans, which contributed to their overall satisfaction.
Store Environment
The store was described as clean and welcoming, enhancing the shopping experience for many customers.
- JGjeff gouldJan 2, 20265.0Excellent fast service.
- ACAndy CohenNov 12, 20255.0Micah, undid the mess the phone tech did and had my new phone up and running in minutes! Great guy
- RCRachael CatheySep 17, 20255.0Terrance had our issues fixed in no time!
- JGJeremy GrahamAug 26, 20251.0Lie to my brother say u can't activate his phone. I have him call customer service. They say different.then I take him to go the store up street that's not corporate store. It gets activated so ..ok I bet nobody had deal with this if so fix it.
Frequently Asked Questions About Verizon
What kind of products and brands does Verizon in Shaker Heights offer?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and others.
What are the store hours for Verizon at 16699 Chagrin Blvd?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Verizon offer in-store pickup services?
Yes, Verizon offers in-store pickup for your convenience.
What payment options are accepted at Verizon in Shaker Heights?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store?
Yes, the store offers free Wi-Fi for customers.
How can I contact Verizon in Shaker Heights via email or phone?
You can contact them by phone at +1 216-991-8000 or email at Info@victra.com.
Where can I find Verizon in Shaker Heights, Ohio?
The Verizon store is located at 16699 Chagrin Blvd, Shaker Heights, OH 44120.
Are there nearby places to eat or relax after visiting Verizon?
Yes, you can visit nearby places like Subway and Boston Market for food, or relax at beauty salons like Salon Lofts Shaker Heights and Perfect Nails and Spa.
Can I easily combine a visit to Verizon with nearby personal care services?
Absolutely, nearby beauty salons such as Her Little Black Book Salon LLC and Cuts by Emanuel provide convenient options for hair and beauty treatments after your visit to Verizon.
What nearby services can assist with shipping or professional needs when visiting Verizon?
The UPS Store 1544 nearby offers printing, packing, and freight services, while HTL Consulting Group provides professional services, both convenient for your needs around Verizon.