Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Salem, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
279 reviews
5 stars
235
4 stars
9
3 stars
6
2 stars4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being knowledgeable, helpful, and courteous, with many specific mentions of individual employees like Daniel, Josh, and Cam.
Positive Experiences
Many reviews highlighted positive experiences, with customers expressing satisfaction with the service and the efficiency of the staff.
Mixed Feedback
While most reviews were positive, there were a few negative experiences regarding specific employees and customer service issues, indicating inconsistency in service quality.
Product Knowledge
Customers appreciated the staff's ability to explain products and services clearly, helping them make informed decisions.
- RDRobert DevonDec 12, 20254.0Easy process, only wish the service and prices were more explained.
- DPDenise PethtelDec 1, 20255.0Kind and courteous. Very knowledgeable and helpful
- CRCamryn RileyNov 8, 20255.0I switched my line from AT&T to Verizon after a terrible week-long experience with AT&T — my phone had no service for 7 days. Parker at the Salem Verizon store was amazing! He went above and beyond to get my phone activated and my service working again. He was patient, knowledgeable, and genuinely cared about getting everything fixed. I’m so relieved to finally have working service again. Thank you, Parker, for making the switch to Verizon such a positive experience! Noah was also very informative about the Verizon bundles and internet!
- SHSean HartNov 4, 20255.0Great service from a helpful and knowledgeable team
- PGProfessional GunkJul 14, 20255.0I worked with Daniel Walker on phone upgrades this weekend and it was the best Verizon experience I have had in years of working with Verizon. He knows his business is a a consummate professional. He compared plans and phones with me and truly listened to my needs and wants. It never seemed like he wanted to hurry me or upsell. I have been in sales for 20+ years and can say Daniel is a strong salesman who makes sure his customers are informed, respected and satisfied. I saw how his manager and colleagues interacted with people while I was these and they all acted like professionals. I would recommend this store and Daniel in particular to anyone.
Frequently Asked Questions About Verizon
What type of products can I find at Victra Verizon Authorized Retailer in Salem, OH?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What services does Victra Verizon Authorized Retailer provide?
Services include new lines, upgrades, new devices, and accessories, with in-store pickup available.
What are the store hours for the Victra Verizon Authorized Retailer in Salem?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Where is the Victra Verizon Authorized Retailer located exactly?
The store is located at 2789 E State St, Ste 4, Salem, OH 44460, USA.
Which payment options are accepted at this Verizon Authorized Retailer?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I pick up my online order in-store at Victra Verizon Authorized Retailer?
Yes, in-store pickup is available for customers.
How can nearby public relations and advertising agencies help me if I visit Victra?
Nearby agencies like SMS Phone Leads can support local campaigns if you're a business client looking for marketing services related to wireless technology.
What clothing stores are near the Victra Verizon Authorized Retailer for a shopping trip before or after visiting?
Maurices and Sport Connection are nearby clothing stores where you can shop for women's clothing and sporting goods.
Are there nearby food and coffee places near Victra Verizon Authorized Retailer in Salem?
Yes, you can visit Dunkin' Donuts and Baskin-Robbins for coffee, donuts, ice cream, and frozen yogurt near the store.
Does Victra Verizon Authorized Retailer offer device protection and recycling options?
Yes, the store offers device protection as well as electronics recycling services to customers.