Verizon

4.5
281 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Salem, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2789 E State St, Salem, OH
44460, United States

Hours

Reviews

4.5
279 reviews
5 stars
235
4 stars
9
3 stars
6
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being knowledgeable, helpful, and courteous, with many specific mentions of individual employees like Daniel, Josh, and Cam.

Positive Experiences

Many reviews highlighted positive experiences, with customers expressing satisfaction with the service and the efficiency of the staff.

Mixed Feedback

While most reviews were positive, there were a few negative experiences regarding specific employees and customer service issues, indicating inconsistency in service quality.

Product Knowledge

Customers appreciated the staff's ability to explain products and services clearly, helping them make informed decisions.
  • RD
    Robert Devon
    Dec 12, 2025
    4.0
    Easy process, only wish the service and prices were more explained.
  • DP
    Denise Pethtel
    Dec 1, 2025
    5.0
    Kind and courteous. Very knowledgeable and helpful
  • CR
    Camryn Riley
    Nov 8, 2025
    5.0
    I switched my line from AT&T to Verizon after a terrible week-long experience with AT&T — my phone had no service for 7 days. Parker at the Salem Verizon store was amazing! He went above and beyond to get my phone activated and my service working again. He was patient, knowledgeable, and genuinely cared about getting everything fixed. I’m so relieved to finally have working service again. Thank you, Parker, for making the switch to Verizon such a positive experience! Noah was also very informative about the Verizon bundles and internet!
  • SH
    Sean Hart
    Nov 4, 2025
    5.0
    Great service from a helpful and knowledgeable team
  • PG
    Professional Gunk
    Jul 14, 2025
    5.0
    I worked with Daniel Walker on phone upgrades this weekend and it was the best Verizon experience I have had in years of working with Verizon. He knows his business is a a consummate professional. He compared plans and phones with me and truly listened to my needs and wants. It never seemed like he wanted to hurry me or upsell. I have been in sales for 20+ years and can say Daniel is a strong salesman who makes sure his customers are informed, respected and satisfied. I saw how his manager and colleagues interacted with people while I was these and they all acted like professionals. I would recommend this store and Daniel in particular to anyone.

Frequently Asked Questions About Verizon

What type of products can I find at Victra Verizon Authorized Retailer in Salem, OH?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.

What services does Victra Verizon Authorized Retailer provide?

Services include new lines, upgrades, new devices, and accessories, with in-store pickup available.