Verizon

4.6
248 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Port Clinton, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3978 Harbor Light Landing, Port Clinton, OH
43452, United States

Hours

Reviews

4.7
246 reviews
5 stars
214
4 stars
12
3 stars
3
2 stars
1
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Larissa, Brittany, and Nathan.

Staff Knowledge

Numerous reviews highlighted the staff's expertise in handling phone upgrades and technical issues, making the process smooth and efficient.

Negative Experiences

Some customers reported negative experiences with rude staff and unethical sales practices, particularly regarding upselling and billing issues.

Wait Times

Several reviews mentioned long wait times due to understaffing, which affected the overall customer experience.

Store Management

There were complaints about poor management and lack of follow-up from management regarding customer issues.
  • JJ
    jpbrough2
    Oct 6, 2025
    5.0
    Very helpful in setting up my new phone.
  • MC
    Moira Crabtree
    Sep 28, 2025
    1.0
    Christy was extremely rude while telling (not explaining) their policy of allowing customers to walk away ( leave the store) in the middle of being helped, then employees (in this case, Larissa) can start serving someone else. According to Christy, this is done so they can “service more people.” However, when the original customer returns, Larissa immediately resumes helping them without saying anything to the current customer—in this case, me—leaving me sitting there confused about what was happening. When I said I was leaving because of how poorly I was treated, Christy responded, “GOOD, have fun!” If this is how the store is being managed, it’s completely unacceptable. This is not how you treat paying customers—the very reason you have a job in the first place.
  • BR
    Briar Rohrer
    Sep 20, 2025
    5.0
    Helped me with everything I needed and just very helpful all around
  • JB
    Jon Boggs
    Jul 31, 2025
    5.0
    Friendly, helpful staff.
  • DD
    Do dirt
    Jul 21, 2025
    5.0
    Make sure I was taken care of. It didn’t take that long although sometimes it might.

Frequently Asked Questions About Verizon

What types of wireless devices does Verizon in Port Clinton, OH offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon in Port Clinton?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.