Verizon

3.9
529 reviews

About

Cell Phone StoreElectronics Store
Visit our store at North Olmsted for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
26200 Brookpark Rd, North Olmsted, OH
44070, United States

Hours

Reviews

3.9
399 reviews
5 stars
243
4 stars
47
3 stars
23
2 stars
17
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Arafat received numerous commendations for his friendly, efficient, and knowledgeable service, significantly enhancing customer experiences.

Staff Professionalism

Many reviews highlighted the professionalism and patience of staff members, particularly Arafat and Rima, who were noted for their ability to explain processes clearly and address customer needs.

Mixed Experiences

While many customers praised the service, some reported negative experiences, including issues with billing and perceived pressure to change plans.

Store Environment

The North Olmsted location was generally described as friendly and helpful, although there were complaints about slow service and unprofessional behavior from some staff.

Product Knowledge

Customers appreciated the staff's knowledge about products and services, with several reviews mentioning successful assistance in selecting and setting up devices.
  • AM
    Ashley Montalvo
    2 days ago
    5.0
    Arafat was super nice and charming. Definitely knows what he is doing with the charm too!! All kidding aside he was very helpful and answered all my questions.
  • JA
    Javonte Allen
    4 days ago
    5.0
    Arafat was extremely helpful and professional! I am glad I stopped in.
  • RD
    Ryan Dienes
    Nov 8, 2025
    1.0
    Employees were not helpful. Gave Verizon a chance to earn my business back, guess they didn't want it
  • AC
    Allyson Chapman
    Nov 7, 2025
    5.0
    Arafat made my experience getting a new phone a breeze! He was a great salsa associate and allowed for a very smooth process. In and out in less than an hour!
  • NR
    Nancy m Rozell
    Nov 3, 2025
    5.0
    Buying a cell from and switching to Verizon was 1 of the best things I’ve ever done. I started with Hunter who has great customer service skills. Friendly, polite, personable. Had some issues trying to set things up that I had forgotten what he told me. I met Rima, who helped me, going over & beyond what she should have done. N Olmsted store is a blessing to all who come here. BIG kudos to Hunter and HUGE to Rima!!

Frequently Asked Questions About Verizon

What products and brands does the Verizon store in North Olmsted offer?

The Verizon store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands such as Motorola, Kyocera, and TCL.

What are the store hours for Verizon in North Olmsted?

The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.