Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Niles for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
403 reviews
5 stars
226
4 stars
66
3 stars
33
2 stars
13
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for rudeness and lack of assistance.
Staffing Issues
Frequent complaints about understaffing leading to long wait times and poor service experiences.
Sales Practices
Concerns about aggressive upselling tactics and lack of transparency regarding costs and services.
Store Environment
Some customers appreciated the store's cleanliness and organization, while others noted disorganization and lack of product displays.
Overall Satisfaction
While some customers reported positive experiences and loyalty to the store, others expressed frustration and dissatisfaction, leading to a consideration of switching providers.
- AMAdam MayerNov 25, 20255.0This location went above and beyond to fix problems caused by another store that wasn’t owned by Verizon.
- DHDeborah HolmesNov 15, 20255.010 out of 5. Would be a under statement. Love the helper so much. Thank you. Thank you so much
- APAlton PerkinsOct 29, 20251.0Employee never told me what I was paying for then swyped my card (wire fraud), signed my signature electronically with out my knowledge or consent (called forgery). Then came back out and said sorry we don't have it and you can't get your refund and it's already order and shipped when I never asked for a order or shipping. Reached out to the authorities and currently waiting for my attorney to call back.
- MRMaryAnna RichOct 16, 20255.0Thankgod for Terrence he is the best rep I ever worked with
- DCdevona czechowskiOct 3, 20255.0I wanted to recognize Morgan for the wonderful customer service she provided. It was nice to stop in and get a friendly person who took the time needed for a few phone issues. Thanks for great customer service, keep up the great work Morgan. Regards, Devona
Frequently Asked Questions About Verizon
What products and brands does the Verizon store in Niles offer?
The Verizon store in Niles offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and supports brands like Motorola, Kyocera, and TCL. They also provide business cell phones, tablets, mobile hotspots, and laptops.
What are the store hours for the Verizon store in Niles?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Can I schedule an appointment or order online for the Niles Verizon store?
Yes, you can schedule an in-store appointment online or place an order for in-store pickup or delivery via their website.
Does the Verizon store in Niles offer same-day delivery or express pickup options?
Yes, the store provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of services does the Verizon store provide in Niles?
They offer mobile plans, wireless internet plans, and voice plans suitable for personal or business needs.
What payment methods are accepted at the Verizon store in Niles?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
Is free Wi-Fi available at the Verizon store in Niles?
Yes, Verizon Niles offers free Wi-Fi for its customers in-store.
Which nearby dining options can customers visit before or after shopping at Verizon Niles?
Nearby restaurants include Olive Garden (Italian), Red Lobster (seafood), KFC and A&W (fast food), Panera Bread (cafe and bakery), Wendy's, and Hot Head Burritos (Mexican).
Are there any nearby retail and accessory stores near the Verizon Niles location?
Yes, customers can visit nearby stores such as Charming Charlie for fashion accessories, Plato's Closet for clothing, Bath & Body Works, and Big Lots for discount retail items.
What nearby services are available around Verizon Niles for additional customer convenience?
Nearby services include Great Clips for haircare, CheckSmart and Community Choice Stores for financial services, Western Union for money transfers, and Aspen Dental for dental care.