Best Buy

4.1
1752 reviews
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Business Details

5815 Youngstown Warren Rd, Niles, OH
44446, United States
(330) 544-1487
https://stores.bestbuy.com/oh/niles/5815-youngstown-warren-rd-834.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5815 Youngstown Warren Rd, Niles, OH
44446, United States

Hours

Reviews

4.1
1,752 reviews
5 stars
920
4 stars
430
3 stars
169
2 stars
67
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for being unresponsive or rude.

Product Availability

Customers reported low stock on items and issues with product availability, leading to frustration.

Geek Squad Experience

Inconsistent experiences with Geek Squad; some customers received excellent service, while others faced delays and unfulfilled promises.

Sales Process

Customers expressed dissatisfaction with the sales process, citing long wait times and unhelpful staff.

Overall Satisfaction

Overall customer satisfaction varied widely, with some praising specific employees and experiences, while others reported significant frustrations.
  • DF
    Deonne Fry
    Oct 26, 2025
    5.0
    Quick service. Recycled 2 TVs for $30 each and a radio for free.
  • QE
    QUESTION EVERYTHING
    Oct 11, 2025
    5.0
    Wide range of items to fix most of your problems we had an issue with memory storage and now we have 2 options to fix our problem one is a back up
  • JF
    Just for Fun
    Oct 8, 2025
    1.0
    Don't get fooled by Best Buy's rewards or scam sales. I bought a refrigerator and received money on my account instead of finance. Lost all rewards in 30 days and they don't tell you that part. Also got scammed when buying an apple laptop and was told I would have my rewards added to my account. Didn't happen. Poor training and bad customer service. Will not be back, there are many other stores that still have good customer service.
  • KG
    Kyle Griffin
    Oct 5, 2025
    1.0
    Bought a washer .. broke within 90 days .. continual let down from the service department with week out appointments leading to cancelations the rescheduled for another 2 weeks out. In store manager was awful .. he was a customer experience manager as well. No help told to call a number but no number was given. Asked to leave my info for gm .. no effort to take my info. I wouldn't buy a soda here.
  • SJ
    Sara Johnson
    Sep 26, 2025
    5.0
    Just recently went to Best Buy to get my new phone. I have the next up with att but really wanted to get my phone at bestbuy since we have their total membership. Ciera helped me and was amazing, we had some issues with AT&T so it wasn’t showing on Best Buy’s system that I was eligible for an upgrade even though I was. She spent 2 hours of her day helping me and was extremely patient and understanding the whole time. We had to contact AT&T about 4 times to get everything situated. I’m extremely grateful Ciera was able to help me with this whole situation and made sure I left with my new phone ! Thank you Ciera and Best Buy !!
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Frequently Asked Questions About Best Buy

What are the store hours for Best Buy in Niles, OH?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Does Best Buy offer curbside pickup services?

Best Buy offers curbside pickup services to its customers for convenient shopping.