Verizon

Reviews

• LH

  Laura Hutchinson

  Feb 15, 2026
  1.0
  This store is horrible every time I've came here they are closed even when the hours clearly say they are open on Google and at the store. Worst Verizon location in Columbus. Hands down.
• HT

  hannah taylor

  Feb 1, 2026
  5.0
  I had such a great experience this past week at Verizon with Acoyia! She was extremely professional and helped me right away. All of my questions were answered, and everything was explained in a way that actually made sense. The whole visit was easy and stress free. I honestly assumed she was the manager, but she explained she was “just a rep.” Which really surprised me- especially since she was the only employee in the store at the time and handled everything so smoothly. She definitely carries herself like a manager and should be one if she isn’t already. I’ll definitely be back!!
• BS

  Brian Schenk

  Jan 22, 2026
  2.0
  Is this place even open anymore?
• MW

  Mariella Waxman

  Jan 12, 2026
  5.0
  Russel was super great and helped my husband with a stressful situation!
• JG

  Jack G

  Jan 6, 2026
  1.0
  UPDATE: The manager gaslit my girlfriend and left her visibly upset while arguing with her. The manager was wrong in claiming she would need to pay for a high-priced phone plan to receive the free phone. When we have done multiples times and multiples research. She eventually realized my girlfriend was right but showed no accountability and behaved as if she were never wrong. I ordered a phone for in-store pickup but later received an email stating it was being shipped. When I called the store to clarify, I was told I had to pick it up immediately or the order would be canceled. When I arrived, it appeared the staff had marked the order as “picked up” before I actually received it, which caused multiple system errors. Instead of resolving the issue themselves, I was told to call customer service, cancel the order, and place a new one—essentially fixing a mistake I didn’t make. They also insisted I come back tomorrow because they were closing in an hour. On top of this, I clearly requested the $30 plan, yet I was charged for the $45 plan without explanation. The staff was unfriendly and unprofessional throughout the interaction. As an authorized account manager, I was also told the account owner—who lives in another state—had to approve the order. Overall, this was a frustrating and time-wasting experience. I’ll have made 3 trips to Verizon just for a simple phone pickup (the third being me having them correct the plan they signed me up for). Ridiculous. I would not recommend this store if you value your time or expect competent customer service.

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