Cricket Wireless Authorized Retailer

Reviews

• AH

  Anthony Hardigree

  Oct 16, 2025
  5.0
  T the ladies were very professional, very timely. Very helpful. Thank you.
• PD

  Pamela Duff

  Nov 8, 2021
  1.0
  We have been going to this location for at least 10 years. We normally have four to five lines on our account and have purchased several phones just in the past two years. For the most part, it is usually a pleasant experience. Today, I dealt with the older lady with the straight, blond hair. It was NOT a good experience. We have delt with her before a few times over the years. Other than making a payment, we try not to go there when she is at the desk. She seems to complicate things. Today, I wanted to add the EBB Program to my account. Before I could do that, information in the account had to be updated. She was expressing her difficulty out loud. After waiting and listening to her go on like she didn't know what she was doing, I asked her if I was able to make the changes on-line. After repeating myself for the second time, a second employee even tried to explain it to her. Again, I told her if she couldn't change the account information, I could pull my account up on-line from my phone and try to change it myself. (If the account information wasn't updated, she wouldn't be able to apply the EBB Program). She was then speaking to me with attitude and told me that it had nothing to do with Cricket. What? So, I repeating myself for the third time. By now, I did have an attitude of frustration. How can updating my account information have nothing to do with Cricket? At that point, she said if I was going to act like that she was not going to help me. She handed me my ID back and told me to handle it myself. By that time, I wish I had just called Cricket. I told her I would be going to another Cricket store and I would not be back. I also told her for someone to be in customer service that she did not listen very well and she was rude.
• BG

  Barbara Gemmer

  Feb 3, 2021
  5.0
  I been with them for a long time. They are easy to talk to them. If I have a problem with my phone, they fix it. There is one of the ladys that works at cricket we like her a lot.
• JJ

  Jayy Johantges

  Aug 26, 2019
  5.0
  Love them
• AA

  Alicia Allen

  Feb 21, 2017
  1.0
  Very rude. The curly haired lady has been extremely rude to me and my husband before. Get a personality girl. She shouldn't be working in customer service. Getbsomeone new cricket! Never going back!