Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Middleburg Heights, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
224 reviews
5 stars
181
4 stars
11
3 stars
5
2 stars1
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Rachel, Vino, and Theresa.
Mixed Experiences
While many reviews highlighted excellent service, there were also complaints about poor customer service, unfulfilled promotions, and unresolved issues.
Store Environment
Customers appreciated the welcoming and professional atmosphere of the store, contributing to a positive shopping experience.
Efficiency
Several reviews noted quick and efficient service during phone purchases and setups, although some customers experienced delays.
- THTracy HamiltonDec 28, 20255.0Rachel performed a transfer of one phone to the next exquisitely helped me pick out a protective case to match my style
- DMDanielle MaxwellDec 22, 20255.0This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly. When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly. If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!
- JRJonathan RichardsonOct 28, 20255.0Courteous service
- MRmichael rohdeOct 20, 20255.0Always great service
- DCDiane ChonkoOct 6, 20255.0Vicky was great and very patient Her customer service is excellent. You don't see that a lot today. And the young man that was working with her was also very nice and engaging. Both of these employees were very knowledgeable about the products and they were both extremely helpful. I would recommend to anyone getting a new phone are updating their phone or that needs anything for their phone to go to this location to see either Vicky or the young man that was working..... I'm sorry I did not get his name.
Frequently Asked Questions About Verizon
What type of store is Verizon at 18344 Bagley Road, Middleburg Heights?
Verizon at this location is a Verizon Authorized Retailer offering a full range of wireless devices and accessories.
What products can I buy at Verizon in Middleburg Heights?
You can buy smartphones, tablets, wearable devices, mobile broadband, audio and power accessories, cases, sim cards, laptops, and home phone replacement devices.
What services does the Verizon store provide?
The store offers new lines, upgrades, new devices, and accessories, with knowledgeable consultants to assist.
What are the store hours for the Verizon in Middleburg Heights?
Open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store support in-store pickup?
Yes, in-store pickup service is available at this Verizon location.
Which payment methods are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store accessible to English and Spanish speakers?
Yes, services are available in both English and Spanish.
Are there nearby dining options around Verizon Middleburg Heights?
Yes, nearby dining options include First Watch for breakfast and brunch, Jimmy John's for sandwiches, Capri Pizza for Italian food, Aladdin's Eatery for Mediterranean, Thai Origin for Thai cuisine, and Don Tequila for Mexican food.
What entertainment can I find near Verizon in Middleburg Heights?
You can visit the Regal Middleburg Town Square cinema nearby for movies and entertainment.
Are there beauty and wellness services near Verizon?
Yes, nearby are several beauty salons and spas such as Liz Nails, MYX Salon Suites, Adrienne at Aria Salon, Edge and Elegance LLC, Suave Brows, Trends by Maggie Mae, From Hair to Eternity, _hairbymolls_, Altruistic Salon, Cosmic Beauty, and SammySmoHair.