Verizon

4.4
223 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Middleburg Heights, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
18344 Bagley Road, Middleburg Heights, OH
44130, United States

Hours

Reviews

4.4
221 reviews
5 stars
178
4 stars
11
3 stars
5
2 stars
1
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Vicky, Rachel, and Teresa.

Efficiency

Many reviews highlighted quick and efficient service, with customers noting fast phone setups and transactions.

Knowledgeable Staff

Customers appreciated the staff's product knowledge and ability to explain options clearly, making the purchasing process easier.

Mixed Experiences

While many had positive experiences, some customers reported issues with service quality, including unfulfilled promotions and poor communication.

Store Environment

The store atmosphere was generally described as welcoming, though some customers noted frustrations with wait times and staffing levels.
  • JR
    Jonathan Richardson
    Oct 28, 2025
    5.0
    Courteous service
  • MR
    michael rohde
    Oct 20, 2025
    5.0
    Always great service
  • DC
    Diane Chonko
    Oct 6, 2025
    5.0
    Vicky was great and very patient Her customer service is excellent. You don't see that a lot today. And the young man that was working with her was also very nice and engaging. Both of these employees were very knowledgeable about the products and they were both extremely helpful. I would recommend to anyone getting a new phone are updating their phone or that needs anything for their phone to go to this location to see either Vicky or the young man that was working..... I'm sorry I did not get his name.
  • ZR
    Zach R
    Sep 19, 2025
    5.0
    Excellent service from Brandon. Timely, helpful, and very knowledgeable.
  • KC
    Kent Cicerchi
    Sep 11, 2025
    5.0
    Rachel, the Victra/Verizon employee who greeted me at the store, listened and heard all of my concerns about replacing my no-longer-useable phone, including my dislikes of my previiys phone and all of the details that would attract me to my new phone. She was great! Patience is the one word that would described her as I thought out loud my decision-making process. She made excellent suggestions and I weighed the options.

Frequently Asked Questions About Verizon

What type of store is Verizon at 18344 Bagley Road, Middleburg Heights?

Verizon at this location is a Verizon Authorized Retailer offering a full range of wireless devices and accessories.

What products can I buy at Verizon in Middleburg Heights?

You can buy smartphones, tablets, wearable devices, mobile broadband, audio and power accessories, cases, sim cards, laptops, and home phone replacement devices.