Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Middleburg Heights, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
221 reviews
5 stars
178
4 stars
11
3 stars
5
2 stars1
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Vicky, Rachel, and Teresa.
Efficiency
Many reviews highlighted quick and efficient service, with customers noting fast phone setups and transactions.
Knowledgeable Staff
Customers appreciated the staff's product knowledge and ability to explain options clearly, making the purchasing process easier.
Mixed Experiences
While many had positive experiences, some customers reported issues with service quality, including unfulfilled promotions and poor communication.
Store Environment
The store atmosphere was generally described as welcoming, though some customers noted frustrations with wait times and staffing levels.
- JRJonathan RichardsonOct 28, 20255.0Courteous service
- MRmichael rohdeOct 20, 20255.0Always great service
- DCDiane ChonkoOct 6, 20255.0Vicky was great and very patient Her customer service is excellent. You don't see that a lot today. And the young man that was working with her was also very nice and engaging. Both of these employees were very knowledgeable about the products and they were both extremely helpful. I would recommend to anyone getting a new phone are updating their phone or that needs anything for their phone to go to this location to see either Vicky or the young man that was working..... I'm sorry I did not get his name.
- ZRZach RSep 19, 20255.0Excellent service from Brandon. Timely, helpful, and very knowledgeable.
- KCKent CicerchiSep 11, 20255.0Rachel, the Victra/Verizon employee who greeted me at the store, listened and heard all of my concerns about replacing my no-longer-useable phone, including my dislikes of my previiys phone and all of the details that would attract me to my new phone. She was great! Patience is the one word that would described her as I thought out loud my decision-making process. She made excellent suggestions and I weighed the options.
Frequently Asked Questions About Verizon
What type of store is Verizon at 18344 Bagley Road, Middleburg Heights?
Verizon at this location is a Verizon Authorized Retailer offering a full range of wireless devices and accessories.
What products can I buy at Verizon in Middleburg Heights?
You can buy smartphones, tablets, wearable devices, mobile broadband, audio and power accessories, cases, sim cards, laptops, and home phone replacement devices.
What services does the Verizon store provide?
The store offers new lines, upgrades, new devices, and accessories, with knowledgeable consultants to assist.
What are the store hours for the Verizon in Middleburg Heights?
Open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store support in-store pickup?
Yes, in-store pickup service is available at this Verizon location.
Which payment methods are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store accessible to English and Spanish speakers?
Yes, services are available in both English and Spanish.
Are there nearby dining options around Verizon Middleburg Heights?
Yes, nearby dining options include First Watch for breakfast and brunch, Jimmy John's for sandwiches, Capri Pizza for Italian food, Aladdin's Eatery for Mediterranean, Thai Origin for Thai cuisine, and Don Tequila for Mexican food.
What entertainment can I find near Verizon in Middleburg Heights?
You can visit the Regal Middleburg Town Square cinema nearby for movies and entertainment.
Are there beauty and wellness services near Verizon?
Yes, nearby are several beauty salons and spas such as Liz Nails, MYX Salon Suites, Adrienne at Aria Salon, Edge and Elegance LLC, Suave Brows, Trends by Maggie Mae, From Hair to Eternity, _hairbymolls_, Altruistic Salon, Cosmic Beauty, and SammySmoHair.