Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Mentor for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
543 reviews
5 stars
253
4 stars
80
3 stars
56
2 stars
25
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing unhelpfulness, rudeness, and a lack of professionalism from staff.
Long Wait Times
Numerous reviews mentioned excessively long wait times, with some customers waiting over an hour without being attended to.
Mixed Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for being dismissive or unknowledgeable.
Technical Issues
Customers frequently reported issues with service quality, including dropped calls and problems with device activation.
Store Management
Several reviews highlighted dissatisfaction with store management, indicating a lack of support for staff and customers alike.
- RCRosanna Custer1 day ago1.0Rude, not helpful because I didn't know their new policy was to show a valid license to access my account. I had forgotten my license at home but had my ccw license w my address and picture of me and nope. I called the store when I left and talked to the manager on duty. He was rude and brushed me off. Been a customer for 21 years and have 4 phones w them. It is not the Verizon it used to be years ago that's for sure.
- KMkaren miller3 days ago5.0Brian at the Mentor location was excellent and very helpful!
- JSJack SOct 11, 20251.0I was a previous Verizon customer never had issues. I changed carriers for a few years with no issues, now I’m back at Verizon again and this is the worst service ever! It’s absolutely horrendous. My calls get dropped. I have no data service. I’ve been on the phone with Verizon for at least eight hours troubleshooting with no results they won’t come out and say their service sucks. It sucks. It sucks. It sucks. I am switching back to previous carrier.
- ANAutumn NagleSep 18, 20251.0The Website and online hours shows open until 8PM. I work until 7Pm and had to rush to get there. The representative working the evening shift saw me pull in at 7:30 locked the door and just keep shaking his head when I tried to open the door. I’ve been a Verizon customer for over 15 years and the poor service lately is going to make me switch to another company. Do not under any circumstance use this location it’s the worst one and there are others in town who have good representatives.
- DMDomenico MannoSep 14, 20251.0I visited the Verizon corporate location in Mentor, Ohio, after porting my numbers to T-Mobile. Despite having completed the port and disabling number locks, the staff insisted the devices weren’t locked, even though the phones clearly showed a carrier lock. The representatives were unhelpful, dismissive, and used irrelevant metaphors rather than addressing the real issue. It took a call to Verizon customer service, from a T-Mobile store, to finally get the devices unlocked. The lack of professionalism and unwillingness to assist left a lasting negative impression. I would strongly advise others to avoid this location if they are seeking genuine customer service and technical support.
Frequently Asked Questions About Verizon
What are the Verizon store's operating hours in Mentor, OH?
The Verizon store in Mentor is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM. Note that on November 5, 2025, the store opens at 2:00 PM and closes at 8:00 PM.
Which brands of smartphones does the Verizon Mentor store offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon Mentor store?
The store offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
Can I order online and pick up my purchase at the Verizon Mentor store?
Yes, you can buy online and pick up your order in store. Other delivery options include free 2-day shipping, express lockers, and same-day delivery where available.
Does the Verizon Mentor store have wheelchair accessible entrances and parking?
Yes, the store has wheelchair accessible entrances and parking available for customers.
How can I schedule an appointment at the Verizon store in Mentor?
You can schedule an in-store appointment by visiting the store's website or using the My Verizon app available on the Apple App Store.
What are the payment options at Verizon Mentor store?
The store accepts payments by check, debit card, and mobile NFC payments. They do not require cash only transactions.
Are there any dining options near the Verizon Mentor store?
Yes, nearby dining options include Jersey Mike's Subs, Tommy's Old Fashioned Subs, Jade Tree Chinese Cuisine, China Wok & Grill, and Denny's. You can enjoy a meal before or after visiting Verizon.
Is there a place to get eyewear services close to Verizon Mentor?
Yes, SVS Vision, an eyewear and optician shop offering optometrist services, is located nearby for your vision needs.
What medical services are in the vicinity of Verizon Mentor?
Nearby medical services include the Everside Health Mentor Great Lakes Plaza Clinic and Hudec Dental for dental and oral surgery needs.