Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,538 reviews
5 stars
1,344
4 stars
581
3 stars
268
2 stars
122
1 star
223
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and long wait times.
Inventory Issues
Several customers expressed disappointment with limited inventory and availability of products, particularly in-store compared to online.
Store Condition
The store is generally described as clean and organized, but some reviews noted outdated checkout areas and a lack of attention from staff.
Geek Squad Experience
Many customers reported negative experiences with Geek Squad, citing poor service and unresolved issues.
- TRThom RothJan 5, 20261.0Went in a bit after they opened. Looking for a desktop computer and a new tv. My computer died and I want a TV for the Super Bowl. In there for twenty minutes and two employees stared at me but did not offer help. Ended up leaving without being helped and without buying anything because I couldn’t get helped. Disappoints me.
- LOLarry OverbyDec 30, 20254.0Service was wonderful and fast employee's was all around ready to help. Thank you for your service
- AJA JohnsonDec 27, 20253.0First off 5 stars for the helpful employees here. They are great. However, I went here for a displayport cable, and they only had one open box one, in one length. Then I wanted to look at smart bulbs. Lowe's and WalMart had wayyy more options. Inventory in general seemed to be an issue. The checkout area is embarrassing. They have old checkout kiosks with no computers, it's all banged up. Why not remove it? Half the time I've been forced to checkout where returns are. If management took some pride in this store it'd be such a better experience.
- RKRobert KlukDec 24, 20255.0Knowledgeable techs. Eager to assist. Speak to you at your level of understanding.
- GSGinell SantaviccaDec 2, 20255.0We bought a $400 microwave. Paid $140 for installation and $40 delivery fee. We were asked by the delivery team if we already had an ad house and I said no I paid to have it delivered an installed. Asthma , as I was about it , they did take care of it , it's coming two days later , they took off forty dollar delivery fee and forty dollars off the installation fee. But I just have to say that the sales person, Derrick Locke was the best retail/company employee that i remember EVER having!!! Not only was he extremely polite, answered all our questions, put up with me marching back to the store for the install/delivery mess, but he handled EVERYTHING without skipping a beat or changing his attitude!!! He was completely FANTASTIC!! I wish I could clean him for every store everywhere!!!!! Thank u so much Derrick!!
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Mentor, OH?
Best Buy in Mentor, OH is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Mentor offer in-store and curbside pickup?
Best Buy Mentor offers in-store pickup and curbside pickup services to conveniently collect your orders.
What kind of products can I shop for at Best Buy Mentor?
You can shop for TVs, computers, appliances, and more, with expert advice and Geek Squad support available all in one place.
Does Best Buy Mentor provide repair services?
Yes, Best Buy Mentor provides in-store service and repair support through their Geek Squad.
Can I pay with debit cards at Best Buy Mentor?
Yes, Best Buy Mentor accepts debit card payments and does not require cash only transactions.
Is it necessary to make an appointment before visiting Best Buy Mentor?
No appointment is required to shop or use services at Best Buy Mentor; customers are welcomed during open hours.
Where can I find Geek Squad near Best Buy Mentor, and what services do they provide?
Geek Squad near Best Buy Mentor provides mobile phone, telecommunications, and IT service and computer repair, offering expert technical support conveniently next to Best Buy.
Which nearby restaurants are available if I want to grab a quick meal before or after shopping at Best Buy Mentor?
Nearby fast food and sandwich shops include Subway, Arby's, Wendy's, Popeyes Louisiana Kitchen, and Denny's, offering a variety of quick meal options around Best Buy Mentor.
Are there nearby beauty and hair salons around Best Buy Mentor I can visit?
Yes, several beauty and hair salons such as Studio 20 Salons, Pompadours Mentor, Ink and Wink Esthetics Studio, Reset Barbershop w/Jonny McFly, Lockness Knotster, Kelsey’s 360 Studio, Headspace Salon @ Studio20, Tiffany West Cosmetics LLC, Maria’s Beauty, and Kaitlyn Myers Beauty are located close to Best Buy Mentor.
How can nearby places like The UPS Store or Carpet One Mentor Floor and Home complement a visit to Best Buy Mentor?
The UPS Store offers printing and shipping services, making it convenient for package-related needs, while Carpet One Mentor Floor and Home provides home improvement supplies, which can be useful if you're purchasing electronics or appliances from Best Buy that require installation or home integration.