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Brand Certified

Verizon

3.5
(731 reviews)

Business Details

(440) 449-3233

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Mayfield Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5870 Mayfield Rd, Mayfield Heights, OH
44124, United States

Hours

Reviews

3.5
731 reviews
5 stars
356
4 stars
93
3 stars
51
2 stars
52
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, many customers reported rude and unprofessional behavior from staff.

Long Wait Times

Numerous reviews highlighted excessively long wait times for service, with some customers waiting over an hour to be attended to.

Sales Practices

Several customers expressed dissatisfaction with sales tactics, claiming they were pressured into purchasing more expensive items or services than they initially wanted.

Store Management

There were complaints about poor management and staff training, leading to confusion and unresolved issues for customers.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service.
  • JN
    john novello
    Jan 22, 2026
    5.0
    Now this Verizon was perfect. I went in for a box and I was gone in 5 minutes with a new internet box
  • DS
    Diana Swede
    Jan 17, 2026
    5.0
    Jaiden was very helpful and knowledgeable.
  • MM
    Maribeth Mayer
    Jan 7, 2026
    5.0
    Great customer service. I came in on a Wednesday night 10 minutes before closing with an urgent issue regarding my plan and travel. Very thankful for Marvell’s patience and knowledge, saved me a bunch of stress/money. Super appreciative .
  • AM
    Alexis Monae
    Jan 7, 2026
    4.0
    I did have an issue with switching over to Verizon initially but I have to say the sales associate Jedin made up for it. He was very kind and thorough and truly wanted to fix the issue and leave me a happy customer. To add on I love how he stuck with offering me only what I asked for and needed versus trying upsale and take all my money.
  • JS
    Janiya Smith
    Dec 29, 2025
    1.0
    Took my dad inside to start new service! He has been incarcerated for a while and wanted to get THE newest phone! Since he asked for THE NEWEST phone out they think he was trying to do fraud! NEVER IN MY LIFE HEARD OF SUCH A THING Thats DISCRIMINATION!!!!!! Flagged his account for fraud all because he asked for the newest phone out I will be filing a report with the BETTER BUSINESS BURUEA BECAUSE THAT IS DISGUSTING AND very discriminatory behavior

Frequently Asked Questions About Verizon

What products does the Verizon store in Mayfield Heights offer?

The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.

What are the operating hours of the Verizon store in Mayfield Heights?

The store is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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