Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Mayfield Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
517 reviews
5 stars
235
4 stars
79
3 stars
40
2 stars
38
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude and unhelpful staff, long wait times, and a lack of assistance after sales.
Sales Practices
Several reviews mentioned aggressive sales tactics, misleading information about promotions, and being pushed into purchasing more expensive products.
Staff Knowledge
Customers expressed frustration with staff's lack of knowledge regarding products and services, leading to incorrect information and unresolved issues.
Store Experience
The store environment was often described as chaotic, with long wait times and disorganized service, contributing to a negative overall experience.
- MMMaribeth Mayer4 days ago5.0Great customer service. I came in on a Wednesday night 10 minutes before closing with an urgent issue regarding my plan and travel. Very thankful for Marvell’s patience and knowledge, saved me a bunch of stress/money. Super appreciative .
- AMAlexis Monae4 days ago4.0I did have an issue with switching over to Verizon initially but I have to say the sales associate Jedin made up for it. He was very kind and thorough and truly wanted to fix the issue and leave me a happy customer. To add on I love how he stuck with offering me only what I asked for and needed versus trying upsale and take all my money.
- JSJaniya SmithDec 29, 20251.0Took my dad inside to start new service! He has been incarcerated for a while and wanted to get THE newest phone! Since he asked for THE NEWEST phone out they think he was trying to do fraud! NEVER IN MY LIFE HEARD OF SUCH A THING Thats DISCRIMINATION!!!!!! Flagged his account for fraud all because he asked for the newest phone out I will be filing a report with the BETTER BUSINESS BURUEA BECAUSE THAT IS DISGUSTING AND very discriminatory behavior
- CRChristina RufoSep 12, 20251.0There is no formal queue line and the workers do not know how to do anything. They had to keep going to the back to ask someone a bunch of questions but the mystery person they kept talking to never came onto the floor to help. Very disappointing.
- AKAlex KissAug 6, 20251.0Terrible experience at this Verizon store. Lied to by the sales staff. Talked me into a higher priced phone than I originally wanted and they assured me they could give me a "deal" and promised me the higher priced phone for the same price as the one I initially wanted. Then they tried to scam me into a different plan which would've cut some of my services and increased my bill. When I get home and look at the receipt, I noticed they charged me full price for the phone and didn't even give me the promised discount. Don't waste your time going to this store. They will make you wait a very long time (took 2 hours to talk to someone), and then try to scam you once they finally do speak to you.
Frequently Asked Questions About Verizon
What products does the Verizon store in Mayfield Heights offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of the Verizon store in Mayfield Heights?
The store is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Can I schedule an appointment or order online for the Verizon store in Mayfield Heights?
Yes, you can schedule an in-store appointment or place an online order through their website or the My Verizon app.
What delivery and pickup options does Verizon in Mayfield Heights provide?
They offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of mobile plans and services are available at Verizon Mayfield Heights?
They provide mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Does Verizon Mayfield Heights accept various payment methods?
Yes, they accept paychecks, debit cards, mobile NFC payments, and do not require cash only payments.
Is free Wi-Fi available at the Verizon store in Mayfield Heights?
Yes, the store offers free Wi-Fi to customers.
Where can I grab a coffee or a smoothie near the Verizon store in Mayfield Heights?
You can visit Starbucks or Pulp Juice and Smoothie Bar nearby for coffee, smoothies, and other drinks.
Are there dining options close to Verizon Mayfield Heights for before or after my visit?
Yes, nearby options include TJ Buffet Sushi & Grill, Primoz Pizzeria, Golden Dragon Restaurant, and Taco Bell among others.
If I need fitness or wellness services around Verizon Mayfield Heights, where can I go?
Anytime Fitness gym and beauty salons like The Hairlines and MUZE Modern Luxury Beauty & Creative Spaces are close by for fitness and wellness needs.