Business Details
5870 Mayfield Rd, Mayfield Heights, OH
44124, United States
Certified by Verizon • Feb 22, 2026
(440) 449-3233
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/ohio/mayfield-heights/mayfield-heights-R00000342321
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Mayfield Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.5
731 reviews
5 stars
356
4 stars
93
3 stars
51
2 stars
52
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, many customers reported rude and unprofessional behavior from staff.
Long Wait Times
Numerous reviews highlighted excessively long wait times for service, with some customers waiting over an hour to be attended to.
Sales Practices
Several customers expressed dissatisfaction with sales tactics, claiming they were pressured into purchasing more expensive items or services than they initially wanted.
Store Management
There were complaints about poor management and staff training, leading to confusion and unresolved issues for customers.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service.
- JNjohn novelloJan 22, 20265.0Now this Verizon was perfect. I went in for a box and I was gone in 5 minutes with a new internet box
- DSDiana SwedeJan 17, 20265.0Jaiden was very helpful and knowledgeable.
- MMMaribeth MayerJan 7, 20265.0Great customer service. I came in on a Wednesday night 10 minutes before closing with an urgent issue regarding my plan and travel. Very thankful for Marvell’s patience and knowledge, saved me a bunch of stress/money. Super appreciative .
- AMAlexis MonaeJan 7, 20264.0I did have an issue with switching over to Verizon initially but I have to say the sales associate Jedin made up for it. He was very kind and thorough and truly wanted to fix the issue and leave me a happy customer. To add on I love how he stuck with offering me only what I asked for and needed versus trying upsale and take all my money.
- JSJaniya SmithDec 29, 20251.0Took my dad inside to start new service! He has been incarcerated for a while and wanted to get THE newest phone! Since he asked for THE NEWEST phone out they think he was trying to do fraud! NEVER IN MY LIFE HEARD OF SUCH A THING Thats DISCRIMINATION!!!!!! Flagged his account for fraud all because he asked for the newest phone out I will be filing a report with the BETTER BUSINESS BURUEA BECAUSE THAT IS DISGUSTING AND very discriminatory behavior
Frequently Asked Questions About Verizon
What products does the Verizon store in Mayfield Heights offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of the Verizon store in Mayfield Heights?
The store is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Can I schedule an appointment or order online for the Verizon store in Mayfield Heights?
Yes, you can schedule an in-store appointment or place an online order through their website or the My Verizon app.
What delivery and pickup options does Verizon in Mayfield Heights provide?
They offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of mobile plans and services are available at Verizon Mayfield Heights?
They provide mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Does Verizon Mayfield Heights accept various payment methods?
Yes, they accept paychecks, debit cards, mobile NFC payments, and do not require cash only payments.
Is free Wi-Fi available at the Verizon store in Mayfield Heights?
Yes, the store offers free Wi-Fi to customers.
Where can I grab a coffee or a smoothie near the Verizon store in Mayfield Heights?
You can visit Starbucks or Pulp Juice and Smoothie Bar nearby for coffee, smoothies, and other drinks.
Are there dining options close to Verizon Mayfield Heights for before or after my visit?
Yes, nearby options include TJ Buffet Sushi & Grill, Primoz Pizzeria, Golden Dragon Restaurant, and Taco Bell among others.
If I need fitness or wellness services around Verizon Mayfield Heights, where can I go?
Anytime Fitness gym and beauty salons like The Hairlines and MUZE Modern Luxury Beauty & Creative Spaces are close by for fitness and wellness needs.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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