This store gets a 1 star review for its poor and ARROGANCE customer service.
Unbeknownst to my online purchase for a pair of Airpods Generation 4 that 2 forms of PICTURE identification is required to trade in and receive the discount.
My best friend drove 30 minutes to pick up the order and was not aware of this policy becaise it is NOT anywhere on the BEST BUY website informing customers of such "PAWN" policy.
We went to the store in person to buy the Airpods WITHOUT the "PAWN" exchange because neither of us had two forms of photo i.d.
We asked the store manager to suggest to the higher ups at BEST BUY to put thar on the website that certain stores may require two forms of photo i.d.to prevent confusion to which she replied, "I can make the suggestion, but it really don't matter because BEST BUY doesn't care. They don't wanna hear that kind of complaint."
I was like.......🤬🤬🤬🤬🤬🤬
Let me post this and see just how much the HIGHER UPS AT BEST BUY don't care.
Even if that's true, I would have never said that in the spirit of customer service. And yes, I am a Best Buy member.
BS
Bernita Sherrell
Feb 5, 2026
5.0
Thanks to the young man who assisted me with the Lively phone purchase, and Ant for his assistance with LG SmartTV. Both gave great, friendly, kind, and knowledgeable customer service!
RM
Richard Moore
Feb 5, 2026
5.0
Service was good, during the day hours. As advertised. Place was fully operational during a severe weather day.
What are the operating hours of Best Buy in Mayfield Heights?
Best Buy in Mayfield Heights is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What types of products can I find at Best Buy Mayfield Heights?
You can shop for TVs, computers, appliances, home electronics, cameras, and other electronics at Best Buy Mayfield Heights.
Does Best Buy Mayfield Heights offer in-store and curbside pickup services?
Best Buy Mayfield Heights offers in-store pickup, but does not offer curbside pickup at this location.
Can I get technical support or repair services at Best Buy in Mayfield Heights?
Yes, Best Buy offers Geek Squad support and service repair at the Mayfield Heights location without requiring appointments.
What payment methods are accepted at Best Buy Mayfield Heights?
Best Buy accepts debit cards and checks; they do not require cash only payments.
Does Best Buy Mayfield Heights offer electronics recycling services?
Yes, electronics recycling services are available at Best Buy in Mayfield Heights.
Where is Best Buy located in Mayfield Heights, Ohio?
Best Buy is located at 1417 Golden Gate Blvd, Mayfield Heights, OH 44124, United States.
What nearby entertainment options are close to Best Buy Mayfield Heights?
The Cooperative Theatres of Ohio Inc, a local drive-in cinema, is nearby, offering entertainment options before or after your visit to Best Buy.
Can I find vehicle-related services near Best Buy Mayfield Heights?
Yes, there are multiple locations of Geek Squad nearby offering mobile phone sales, telecommunications, and computer repair, as well as Best Buy locations offering car stereo installation and automotive electronics.
What other retail and service businesses are near Best Buy in Mayfield Heights?
Nearby businesses include insurance agencies like Nationwide Insurance: WSL Insurance, Inc., pet stores such as Jurassic Aquatics And Pets, and grocery stores like Amazing Grass, providing convenient shopping options around Best Buy.
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