Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Massillon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
340 reviews
5 stars
286
4 stars
13
3 stars
8
2 stars5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of associates like Dominic, Jacob, and Zach.
Staffing Issues
Several reviews noted long wait times due to understaffing, with complaints about only one employee being available during busy periods.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about poor service from certain employees, particularly regarding attitude and assistance.
Store Management
Feedback indicated dissatisfaction with store management, particularly regarding staffing and customer service quality.
- MGMia GeissDec 27, 20255.0Zack was helpful and fast. Appreciate the service.
- GHGerald HowellDec 16, 20255.0Knowledgeable associate, did a great job explaining everything
- DPDustin PaulsonDec 9, 20255.0Zack was an absolute unit. Guy hooked me up quick and answered all my questions. 💯 recommend dealing with him.
- DFDan FoutsDec 4, 20255.0Love Verizon 😀 got their Home internet for my Internet and TV . This place is good , sales alot through Holidays etc. Good staff , clean place I recommend them 👍
- RFRob FunkDec 4, 20251.0A joke, went here to pick up our phones that were ordered. Me knowing this was a “retailer” I had doubts. Walked in only one associate and 1 customer being waited on for over an hour as they both just sat there as he could tell my disgust. And oh the manager was away because they had to goto a different store to pick up other items. A complete joke
Frequently Asked Questions About Verizon
What products does Verizon in Massillon offer?
Verizon offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon location at 235 Lincoln Way W, Massillon?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Massillon provide in-store pickup service?
Yes, Verizon offers in-store pickup for your convenience.
What payment options are accepted at Verizon in Massillon?
Verizon accepts American Express, Discover, Mastercard, Visa, Apple Pay, Android Pay, Samsung Pay, cash, and mobile NFC payments.
Which wireless brands can I find at Verizon in Massillon?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
Is Verizon in Massillon accessible for customers who speak Spanish?
Yes, the store offers services in both English and Spanish.
Can customers recycle their old electronics at Verizon in Massillon?
Yes, Verizon offers electronics recycling services.
Which nearby restaurants can I visit before or after shopping at Verizon in Massillon?
Nearby restaurants include Menches Bros of Massillon, Buffalo Wild Wings, Bob Evans, Rockne's, Domino's Pizza, McDonald's, Lin China, and Wingstop.
Are there any nearby stores for discount shopping close to Verizon in Massillon?
Yes, you can find DEAL$ and Dollar Tree nearby for discount shopping and party supplies.
What nearby places can help me find or orient myself to the Verizon store in Massillon?
Nearby landmarks include other mobile phone stores such as Cricket Wireless Authorized Retailer and Wireless Partners - Massillon, as well as the Massillon Area Browns Backers community center.