Verizon

4.5
330 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Massillon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
235 Lincoln Way W, Massillon, OH
44647, United States

Hours

Reviews

4.5
326 reviews
5 stars
273
4 stars
13
3 stars
8
2 stars
5
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dominic, Jacob, and Zach.

Staffing Issues

Several reviews noted that the store was often understaffed, leading to long wait times for service.

Mixed Experiences

While many customers had positive experiences, some reported poor service and unhelpful attitudes from certain employees, particularly Zach and Ken.

Efficiency

Customers appreciated the quick service and efficiency in handling their needs, especially during phone upgrades and troubleshooting.

Store Management

Feedback indicated dissatisfaction with store management, particularly regarding staffing and customer service issues.
  • AB
    Andrew Bosom
    Nov 13, 2025
    5.0
    Dominic helped us out so much, and got us in and out in a timely manner
  • MZ
    Maggie Zenk
    Nov 10, 2025
    5.0
    I had such a great experience with Dillon. He answered all my questions and helped me pick the perfect phone for what I needed. The entire process went so smooth and quick!
  • SW
    Sean Wissmar
    Nov 2, 2025
    5.0
    Dominic and Jake did a great job on taking care of us 4 new phones they rock !
  • HC
    Harley Constable
    Oct 27, 2025
    5.0
    Dominic gave me the best service I have ever had. Patiently stayed over after hours for my wife and to rap up are service.
  • RW
    Randy Whitmer
    Oct 23, 2025
    5.0
    Gentlemen, at the counter was very professional and courteous, had me taken care of as soon as he finished with the customer ahead of me and business, he had going on inside the iPad thanks

Frequently Asked Questions About Verizon

What products does Verizon in Massillon offer?

Verizon offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for the Verizon location at 235 Lincoln Way W, Massillon?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.