Business Details
235 Lincoln Way W, Massillon, OH
44647, United States
Certified by Verizon • Feb 22, 2026
(330) 830-4141
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Massillon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
357 reviews
5 stars
303
4 stars
13
3 stars
8
2 stars5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted exceptional customer service, particularly praising employees like Devon, Jacob, and Dominic for their knowledge, friendliness, and willingness to help.
Staff Knowledge
Customers frequently noted the staff's expertise and ability to answer questions effectively, contributing to a positive shopping experience.
Store Management
Some reviews expressed dissatisfaction with store management and staffing levels, indicating issues with wait times and service quality during busy periods.
Mixed Experiences
While many customers had positive interactions, there were also reports of poor service from specific employees, leading to a mixed overall perception.
- DDDe’JanaeFeb 12, 20265.0devon helped me in a flash! answered all my questions and provided factual information. thank you so much. devon, you’re the man!
- ATAshley TalkingtonFeb 11, 20265.0I went in today to just look around and see what if there is a better phone to best serve my everyday needs and that where I met Devon and he know his stuff I didn’t plan on walking out with a new phone today but I explained to him what I needed and he went right to it and I walked out of the store with the best experience and everything I was looking for in a phone go see Devon at the massillon store by BW3
- KSKrysten StokesFeb 11, 20265.0Devon offered really good customer service to me! He went above and beyond to make sure my phone was set up correctly and answered all my questions. 10/10 would definitely recommend him to others!
- ASAshley SmithFeb 11, 20265.0I want to thank devon for helping me decide on what phone was right for myself as well as my needs. I also want to say Devon was very kind as well as very knowledgeable about the products I asked about as well as very good about answer all my questions that I had as well. Best customer service at a phone store that I have ever had.
- NBNichole BryantFeb 11, 20265.0Devon was very helpful in helping me find the right phone for my granddaughter. Very kind, caring and attentive to my needs. Thank you Devon, and Verizon
Frequently Asked Questions About Verizon
What products does Verizon in Massillon offer?
Verizon offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon location at 235 Lincoln Way W, Massillon?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Massillon provide in-store pickup service?
Yes, Verizon offers in-store pickup for your convenience.
What payment options are accepted at Verizon in Massillon?
Verizon accepts American Express, Discover, Mastercard, Visa, Apple Pay, Android Pay, Samsung Pay, cash, and mobile NFC payments.
Which wireless brands can I find at Verizon in Massillon?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
Is Verizon in Massillon accessible for customers who speak Spanish?
Yes, the store offers services in both English and Spanish.
Can customers recycle their old electronics at Verizon in Massillon?
Yes, Verizon offers electronics recycling services.
Which nearby restaurants can I visit before or after shopping at Verizon in Massillon?
Nearby restaurants include Menches Bros of Massillon, Buffalo Wild Wings, Bob Evans, Rockne's, Domino's Pizza, McDonald's, Lin China, and Wingstop.
Are there any nearby stores for discount shopping close to Verizon in Massillon?
Yes, you can find DEAL$ and Dollar Tree nearby for discount shopping and party supplies.
What nearby places can help me find or orient myself to the Verizon store in Massillon?
Nearby landmarks include other mobile phone stores such as Cricket Wireless Authorized Retailer and Wireless Partners - Massillon, as well as the Massillon Area Browns Backers community center.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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