Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Massillon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
326 reviews
5 stars
273
4 stars
13
3 stars
8
2 stars
5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dominic, Jacob, and Zach.
Staffing Issues
Several reviews noted that the store was often understaffed, leading to long wait times for service.
Mixed Experiences
While many customers had positive experiences, some reported poor service and unhelpful attitudes from certain employees, particularly Zach and Ken.
Efficiency
Customers appreciated the quick service and efficiency in handling their needs, especially during phone upgrades and troubleshooting.
Store Management
Feedback indicated dissatisfaction with store management, particularly regarding staffing and customer service issues.
- ABAndrew BosomNov 13, 20255.0Dominic helped us out so much, and got us in and out in a timely manner
- MZMaggie ZenkNov 10, 20255.0I had such a great experience with Dillon. He answered all my questions and helped me pick the perfect phone for what I needed. The entire process went so smooth and quick!
- SWSean WissmarNov 2, 20255.0Dominic and Jake did a great job on taking care of us 4 new phones they rock !
- HCHarley ConstableOct 27, 20255.0Dominic gave me the best service I have ever had. Patiently stayed over after hours for my wife and to rap up are service.
- RWRandy WhitmerOct 23, 20255.0Gentlemen, at the counter was very professional and courteous, had me taken care of as soon as he finished with the customer ahead of me and business, he had going on inside the iPad thanks
Frequently Asked Questions About Verizon
What products does Verizon in Massillon offer?
Verizon offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon location at 235 Lincoln Way W, Massillon?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Massillon provide in-store pickup service?
Yes, Verizon offers in-store pickup for your convenience.
What payment options are accepted at Verizon in Massillon?
Verizon accepts American Express, Discover, Mastercard, Visa, Apple Pay, Android Pay, Samsung Pay, cash, and mobile NFC payments.
Which wireless brands can I find at Verizon in Massillon?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
Is Verizon in Massillon accessible for customers who speak Spanish?
Yes, the store offers services in both English and Spanish.
Can customers recycle their old electronics at Verizon in Massillon?
Yes, Verizon offers electronics recycling services.
Which nearby restaurants can I visit before or after shopping at Verizon in Massillon?
Nearby restaurants include Menches Bros of Massillon, Buffalo Wild Wings, Bob Evans, Rockne's, Domino's Pizza, McDonald's, Lin China, and Wingstop.
Are there any nearby stores for discount shopping close to Verizon in Massillon?
Yes, you can find DEAL$ and Dollar Tree nearby for discount shopping and party supplies.
What nearby places can help me find or orient myself to the Verizon store in Massillon?
Nearby landmarks include other mobile phone stores such as Cricket Wireless Authorized Retailer and Wireless Partners - Massillon, as well as the Massillon Area Browns Backers community center.