Verizon

Reviews

• CC

  Chris Chambers

  Nov 10, 2025
  5.0
  I was helped by Jon and couldn’t have asked for a more knowledgeable person in my life. He was extremely helpful and caring. He helped me get exactly what I wanted at the best price for me.
• BC

  Brooklyn Collins

  Nov 9, 2025
  5.0
  I came here and had a wonderful experience being helped by Jon! He was very knowledgeable, had answers to all of my questions, and made the process of upgrading my phone quick and painless. Lol. As long as Jon works here, I will come back for all of my phone needs!
• JL

  Jay Lawson

  Nov 4, 2025
  1.0
  I was having a Bluetooth issue with my phone. They told me to go to Best Buy on Polaris cause they don’t mess with phones they only sell them. That’s an hour away. Thanks Verizon for the excellent customer service. How would you escalate this? You don’t have any information about me. Sounds like a bunch off bullshit
• YS

  Yvonne Sc

  Oct 5, 2025
  1.0
  If I could give zero stars I would. I have been a loyal customer with Verizon for over 10 years. I went to this store to get two new phones. The sales person who helped me told me that I should apply for a 3rd line and then I would qualify for a promotional discount that would actually keep my payment where it was with the trade in. I said I didn’t need a 3rd line and was told just throw it in a drawer but we needed to do it to get the discount. I said great! So we work through the details and transfer info over to the new phones. That part was great and easy. However the promotional discount I was promised didn’t work. I was told don’t worry about it. It was a known issue and I would see emails showing they were working on it. I leave and wait a couple of hours and see nothing so I go back to the store. They tell me sorry they were wrong and only the manager can see that info but again they are working on it. Ok and I leave again. I wait until the next day and still nothing so I go back to the store. The person who helped me yesterday is off and the manager working said she could not see anything because she didn’t enter the offer?? But she also said there was a system issue and it it was taking longer but assured me they would make it right. I go home again. I wait a week and nothing. I go back to the store and the same person who originally helped me was there. She said that I would get the discount for the 3rd line but there system would not actually show it until the bill was cut. Guess what - my bill was cut that Monday and no discount. I went back to the store and again the same person was working who now says you have to call billing. Unbelievable!! I go home and spend and hour on the phone with them who said they would need to review and would call me back Friday. Friday comes and no call. I call back and get someone new who says that the discount was for 4th so she disconnected the 3rd line for me but my bill is still $20 more a month than promised. I believe I am owe that at a minimum. She said she would look into applying loyalty discount because I’m such a good customer. I wait until the following Tuesday and again nothing. So I call back and asked to speak to a manager. They are trying to see if they can get me that discount but I won’t know until 10/20. At this point I feel as if I’m stuck but I will share everywhere because I feel like this was very shady. I get I go once to the store and maybe misunderstood but I went 4 separate times and asked very directly what this discount was going to be and was told the same thing every time.
• RR

  Ryanprater4. Bear and ryan

  Oct 4, 2025
  1.0
  Verizon is the worst phone service I have EVER had. I regret changing from T-mobile. I’ve been a loyal customer for years now and I’m stuck in a contract with the Same phone I’ve had when I signed up. I can’t upgrade. The whole upgrade every year thing. Yeah it’s a joke. I absolutely hate it an will not recommend them to nobody.

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