Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and unprofessional behavior from management.
Product Availability
Customers experienced issues with product availability and stock discrepancies, leading to frustration during visits.
Pickup Experience
Many customers had positive experiences with online order pickups, noting quick and efficient service.
Geek Squad Issues
Several reviews highlighted dissatisfaction with Geek Squad services, citing slow response times and unresolved issues.
Store Environment
The store was generally described as well-stocked and clean, but some customers found it difficult to locate items or receive assistance.
AA
alma martin almamjoy@hotmail.com
6 days ago
5.0
The Geek Squad rep was courteous and took care of my computer problems. He also took time to answer my computer questions.
TM
Tessa Maxwell
Jan 1, 2026
1.0
Terrible customer service. Employees have no clue. Especially this guy named Raja
SH
Saunya Harris
Dec 27, 2025
1.0
No matter what location I go to I have an issue every time. I don’t know why I keep giving Best Buy a chance I purchased GTA SHARK cards and then the man that was at the register seemed like he didn’t know what he was doing so the cards never activated I have to go all the way back to the store to activate the cards. This is such an inconvenience. THIS IS SO EMBARRASSING BECAUSE THESE WERE A GIFT!! Imagine that!!!
SS
Sam Suder
Dec 27, 2025
5.0
Ordered last minute gifts online for pickup. Ready within the hour. Quick and easy pickup.
MW
matt W
Dec 22, 2025
1.0
Usually i have great experience with curbside at this location, but not recently. I bought two phones for my wife and i yesterday. The associate comes out asks me my name and put the phones in passenger side of my car. He did not ask for my license and did not hand me the two phones. Clearly he was annoyed with something. It seemed like i was bothering him buy picking up something. I thank you and he just walked away. Ill try another location the next time.
What are the regular operating hours of Best Buy in Macedonia, OH?
Best Buy in Macedonia, OH is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy at 470 E Aurora Rd offer curbside pickup services?
Yes, Best Buy offers curbside pickup services for customer convenience.
What kind of products can I find at Best Buy in Macedonia?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy.
Does this Best Buy location provide Geek Squad support and IT services?
Yes, this Best Buy location offers Geek Squad support for expert advice, repairs, and IT services.
What payment methods are accepted at Best Buy Macedonia?
Best Buy accepts debit cards, checks, and does not require cash-only payments.
Can I recycle electronics at Best Buy in Macedonia?
Yes, the store provides electronics recycling services.
Are appointments required for shopping or repair services at Best Buy Macedonia?
No, appointments are not required for in-store shopping or service repairs.
What nearby dining options are available near Best Buy Macedonia?
Nearby dining options include Antonio's Pizzeria LoSchiavo for Italian pizza, Jimmy John's for sandwiches, and Chick-fil-A for fast food chicken meals.
What other stores are located close to Best Buy Macedonia for additional shopping needs?
Nearby stores include Mattress Firm for furniture, The Vitamin Shoppe for health supplements, and Nordstrom Rack for clothing and outlet shopping.
Are there any nearby amenities that could be helpful when visiting Best Buy Macedonia?
Nearby amenities include a Sunoco Gas Station for fueling, First National Bank and PNC for banking needs, and Lowe's Home Improvement for home projects.